Staff Business Analyst, AI-Enabled Commerce
About The Position
Join the Commercial Development team at PlayStation and help shape the future of our Direct-to-Consumer businesses - PlayStation Store and PlayStation Direct! You will be accountable for translating commercial opportunities into business requirements and change in processes, using experimentation to build the case for change, and influencing senior leaders through structured analysis and financial reasoning. You’ll also collaborate with business, product, data science and engineering teams to ensure new product features meet those business requirements. You will not own a product roadmap, feature backlog, or delivery team. This role sits at the intersection of commerce, data science, product, engineering and business strategy, with a strong emphasis on decision quality, experimentation, and commercial impact.
Requirements
- 8+ years of experience in Business Analysis within digital commerce, subscriptions or retail businesses
- Decompose vague business problems into structured analytical questions and clear business requirements
- Partner with product, engineering and data science teams to design and deliver commerce and tooling solutions
- Define decision logic before proposing solutions
- Challenge assumptions and build arguments using data and financial reasoning
- Map complex business process and direct teams through process improvement and automation initiatives
- Strong experience working alongside data science / machine learning teams, including:
- Defining requirements for AI / ML enabled solutions
- Evaluating model applicability and limitations
- Translating model outputs into business decisions
- Deep understanding of experimentation and measurement
- Commercial mindset with comfort discussing unit economics, marginal vs absolute lift, and ROI
- Executive-level communication skills, able to explain complex concepts clearly and credibly, backed by data-driven arguments
Nice To Haves
- Experience with personalization, next best action frameworks, or decision automation
- Familiarity with AI governance, ethics, and responsible data practices
- Experience operating in global, cross-functional environments
Responsibilities
- Lead complex business analysis for global, high-impact AI / ML initiatives across digital commerce, personalization, subscriptions, and publishing operations
- Translate complex commercial objectives into actionable business requirements with measurable outcomes
- Partner with product, engineering, and data science teams to ensure product requirements meet the needs of the business and then facilitate successful product development and delivery
- Influence senior stakeholders through structured problem framing, financial reasoning, and data-informed recommendations
- Partner with data analytics teams to define, execute and evaluate experiments around personalization, revenue growth, and operational improvements
- Map business processes and guide the organization in process improvement and automation to deliver operational efficiencies
- Mentor team members in AI / ML business analysis and product development methodologies, champion responsible data practices, and encourage continuous learning across teams
Benefits
- medical
- dental
- vision
- matching 401(k)
- paid time off
- wellness program
- employee discounts for Sony products
- bonus package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
