Sr Product Manager

Cox Communications • Overland Park, KS

4d • Hybrid

About The Position

Cox Automotive is building the future of intelligent dealership operations. We're seeking a Senior Product Manager to help scale two transformative initiatives: our AI-powered Virtual Contact Assistant and next-generation CRM workflows that unify sales, service, and vehicle acquisition into a single, intelligent platform. Join us at a pivotal moment where we're reimagining dealership operations from two powerful angles: AI-Powered Customer Engagement : Our Virtual Contact Assistant has proven its foundation; now we need product leadership to drive strategic expansion and delivery. You'll own key capabilities within our agentic AI platform—potentially areas like voice AI integration, intelligent product assistants, or workflow-specific automation. Modern CRM Transformation : Simultaneously, we're building staff-facing workflows that bring the same intelligence and efficiency to dealer teams. Think unified customer views across acquisition, sales, and service—with AI-driven next best actions, streamlined processes, and contextual insights that make every dealer interaction more effective. We need someone who can deliver transformative capabilities across customer-facing AI and staff-enabling workflows. What You'll Do: Own Strategic Product Capabilities Drive the vision and delivery for specific capabilities that could span both customer-facing AI automation and dealer-facing workflow intelligence. Whether it's voice AI for customers or intelligent assistants guiding dealer staff, you'll have significant ownership over your domain while contributing to our broader platform strategy. Deliver Measurable Business Impact Focus relentlessly on outcomes: conversion rates, response times, revenue lift, dealer efficiency gains, staff productivity improvements. Translate technical capabilities into compelling dealer value propositions that drive measurable ROI. Execute with Velocity Partner with Engineering, data science, architecture, UX, and Go-to-Market teams to ship quickly against ambitious timelines. Balance innovation with practical execution constraints across both AI automation and workflow modernization. Champion Customer & Dealer-Centric Design Deeply understand both customer journeys and dealership staff workflows. Design intelligent automation that feels natural for customers and empowering for dealer teams. Build features that drive adoption on both sides of the equation. Unify Fragmented Experiences Help connect disparate workflows across vehicle acquisition, sales, and service into coherent, intelligent processes. Whether customers are engaging with AI or staff are managing those relationships, create continuity that was previously impossible. Collaborate on Platform Strategy Work alongside other product leaders and AI strategists to ensure your capabilities integrate seamlessly into our broader VCA and CRM ecosystem. Contribute to architectural decisions that enable true platform thinking.

Requirements

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
• Product Execution Excellence You've shipped products that delivered real business results. You know how to move from concept to launch while navigating technical constraints, stakeholder needs, and market realities. You balance speed with quality.
• AI/ML Fluency You understand modern AI capabilities and limitations. You're comfortable discussing LLMs, agentic workflows, and conversation design—but you don't need to be the AI architect. You know how to partner with technical teams to build AI-powered products that work.
• Workflow & CRM Thinking You understand how enterprise software enables or constrains user productivity. You've designed staff-facing tools that handle complex processes elegantly. Bonus if you have experience with CRM systems, sales enablement tools, or operational software.
• Customer Obsession You've worked closely with end users—whether external customers or internal staff—to understand their workflows and pain points. You can translate messy real-world problems into elegant product solutions. Bonus if you have automotive, field sales, or complex B2B experience.
• Strategic Communication You articulate product vision clearly to diverse audiences—from dealers to executives to engineering teams. You build alignment through compelling narratives about customer value and business impact.
• Collaborative Leadership You thrive in environments where you own specific outcomes but partner extensively with others. You contribute to strategy while executing on your domain. You're comfortable with both autonomy and interdependence.
• Adaptability & Learning Velocity You're comfortable with ambiguity and evolving priorities. You learn quickly—whether it's automotive domain knowledge, new AI capabilities, or emerging competitive dynamics. You adjust course based on data and feedback.

Nice To Haves

• Bonus if you have experience with CRM systems, sales enablement tools, or operational software.
• Bonus if you have automotive, field sales, or complex B2B experience.

Responsibilities

• Own Strategic Product Capabilities
• Deliver Measurable Business Impact
• Execute with Velocity
• Champion Customer & Dealer-Centric Design
• Unify Fragmented Experiences
• Collaborate on Platform Strategy

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees