Sr. Product Manager, Technical

T-Mobile • Frisco, TX

2d

About The Position

Are you ready to join the Un-carrier movement? The Sr. Product Manager, Technical will lead technical product delivery and solutioning for subscription platform capabilities and the subscription benefits ecosystem, enabling digital products, partner integrations, and lifecycle management. This role partners across Marketing, Finance, Benefits, Product, Architecture, and Engineering to translate business needs into scalable, secure solutions that support subscription growth and customer experience. This role is critical for managing sophisticated technical products that align with business goals and customer needs within the organization. It involves leading the product lifecycle end to end, including vision, roadmap, technical delivery, and partner collaboration. The role requires integrating customer insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering products that meet business goals, customer happiness, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing customer experiences through effective product management. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment.
• Advanced level understanding of customer experience.
• Agile Methodologies: Proven success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management: Experience with Agile backlog/project management tools. (Required)
• Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Product Management: Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication: Proven track record to effectively and efficiently connect with Leadership, while employing a high degree of teamwork and influence. Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Technology: Deep understanding of platform technologies and components such as security, performance, optimization, and API integration. Advanced knowledge of full technology stack on which your assigned product runs. (Required)
• Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• SQL: Knowledgeable with SQL and has data driven approach. (Required)
• Tableau: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Integration: Knowledge and experience with integration patterns, APIs, and protocols such as REST, EDI, SOAP, etc. (Required)
• DevOps: Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO)
• Other Technical Certification
• Agile Certified Practitioner (PMI-ACP)

Responsibilities

• Drive delivery of subscription platform initiatives, including partner onboarding, lifecycle enhancements, and benefit offer capabilities, by collaborating across Product, Marketing, Finance, and Engineering teams.
• Own the end-to-end product lifecycle for sophisticated technical solutions, ensuring alignment with business goals and customer needs.
• Conduct market and customer research to see opportunities and advise product strategy and roadmap development.
• Collaborate with cross-functional teams including development, architecture, and partners to drive technical delivery and product releases.
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes.
• Manage and prioritize the product backlog for subscription capabilities, supporting Agile execution and CI/CD practices to enable scalable, SaaS API-driven delivery of new features and benefits.
• Identify execution, operational, and interpersonal issues that impede product success, and drive improvement plans to resolve issues within sphere of influence.
• Support and enable core Agile practices and tenets, including efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD.
• Collaborates and develops positive relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, and engineering, as well as customer groups and representatives
• Manages development of adoption tools and training materials.
• Develops adoption tools and training material for Technical Product Management team.
• Maintains professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Also responsible for other duties/projects as assigned by business management as needed.

Benefits

• employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level