Sr Product Manager, Retail

Comcast

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for acting as a strategic contributor, ensuring overall product health goals are met. Responsible for maintaining learning and development assets and programs within the specified portfolio, ensuring assets and learning journeys contain accurate information and deliver it in a way that is compelling for the learner to increase comprehension and skill application. In support of this goal, often leads meetings and communicates insights across the organization. In addition to maintaining assets, supports large design efforts by acting as a project manager. Also, curates learning experiences in conjunction with their engagement partner to support unique business needs. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people. Job Description Core Responsibilities: The Program Manager will be responsible for developing, curating, and maintaining content for both new hires and existing employees. The ideal candidate will have experience in video production and/or graphic design. Project manage large design efforts, including crafting product vision(s) and milestones, communicating updates, roadblocks, and needs to come in on time and under budget. Schedule, track, and execute updates to learning content based on pre-determined maintenance schedule criteria. Create/reinforce portfolio and product strategy through all assets, aligned to top-line product shelf across business units and for functional area(s). Audit and assess current product shelf health based on current ULearn roadmap, business roadmap, metrics, and skill needs. Propose recommendations to revise current products or to create net-new solutions. Author copy aligned to messaging/source content for internal and external audiences based on pre-determined rubric, ensuring content is accurate and leverages a variety of modalities to keep learners interested. Ability to edit assets from authoring tools including Articulate Storyline/Rise files, Camtasia, WalkMe, and Microsoft 365. Coordinate meetings and communications to support maintenance efforts, for example, collecting feedback from subject matter experts on what needs to change or gathering feedback on updated assets before launch. Curate customized learning experiences in concert with Engagement partner. Keep current in the space of learning and development modalities, instructional design techniques, and project management. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Skills Communication, Customer Experience (CX), Customer Service, Instructional Design, Learning and Development (L&D), Training Programs
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
10 Years +

Nice To Haves

The ideal candidate will have experience in video production and/or graphic design.

Responsibilities

The Program Manager will be responsible for developing, curating, and maintaining content for both new hires and existing employees.
Project manage large design efforts, including crafting product vision(s) and milestones, communicating updates, roadblocks, and needs to come in on time and under budget.
Schedule, track, and execute updates to learning content based on pre-determined maintenance schedule criteria.
Create/reinforce portfolio and product strategy through all assets, aligned to top-line product shelf across business units and for functional area(s).
Audit and assess current product shelf health based on current ULearn roadmap, business roadmap, metrics, and skill needs.
Propose recommendations to revise current products or to create net-new solutions.
Author copy aligned to messaging/source content for internal and external audiences based on pre-determined rubric, ensuring content is accurate and leverages a variety of modalities to keep learners interested.
Ability to edit assets from authoring tools including Articulate Storyline/Rise files, Camtasia, WalkMe, and Microsoft 365.
Coordinate meetings and communications to support maintenance efforts, for example, collecting feedback from subject matter experts on what needs to change or gathering feedback on updated assets before launch.
Curate customized learning experiences in concert with Engagement partner.
Keep current in the space of learning and development modalities, instructional design techniques, and project management.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.