Sr Product Manager (RCM Data)

Henry Schein•New York, NY

20h•$110,000 - $155,000

About The Position

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you! We are seeking a strategic and customer-focused Sr Product Manager to drive the vision, design, and delivery of our data platform product supporting Revenue Cycle Management. In this role, you will translate customer needs and feedback into intuitive, impactful data products that help our clients grow their business, while balancing trade-offs across user experience, development, and operational support. You will act as the voice of the customer, partner closely with engineering and cross-functional teams, and champion innovative solutions that differentiate us in the marketplace. You will be responsible for defining product requirements, monitoring key business and customer metrics, and ensuring successful product launches in collaboration with Customer Success, Support, Sales, and Marketing teams. This role requires deep knowledge of healthcare revenue cycle management, a strong analytical mindset, and the ability to influence stakeholders at all levels.

Requirements

Bachelor’s Degree in a related field preferred
5+ years of product management experience with a background in analytics, big data, data science, ETL, or data platform products
In depth experience with healthcare data standards and interoperability, including HL7, FHIR, X12, EDI, and APIs, with a solid understanding of HIPAA compliance and secure data handling
Experience in developing market requirements for hardware and software products and services
Deep knowledge of healthcare revenue cycle management (RCM) – billing, coding, claims processing, denials management, eligibility verification, and payer dynamics
Familiarity with AI/ML data requirements and experimentation frameworks
Excellent written and verbal communication skills, including customer-facing presentations and training
Proven ability to influence, align, and build consensus among diverse internal and external stakeholders
Analytical, problem-solving mindset with excellent business judgment
Proactively identifies gaps and opportunities, takes ownership, and drives solutions beyond defined scope
Bias toward action – makes informed decisions quickly, iterates, and course-corrects as needed
Demonstrates initiative and leadership by stepping in to lead efforts without formal delegation or explicit direction
Demonstrates voice-of-the-customer mindset, paired with the ability to analyze, synthesize, and translate insights into clear recommendations

Responsibilities

Evaluate trade-off decisions across the customer experience, development and operational support in partnership with teams
Create useful, intuitive data products that help our customers grow their business
Review customer feedback, prioritize it, and transform it into clearly defined product requirements
Be the customer advocate for solution designs
Work closely with the development team to ensure releases meet -- and exceed -- customer expectations
Coordinate with other product managers and engineers to deliver product functionality that set us apart from our competition
Continuously monitor, measure and report on key business and customer metrics. Identify areas for continuous testing and optimization
Work closely with Customer Support, Customer Success and Marketing to launch new capabilities
Be the most knowledgeable person in the company on assigned product(s)
Help the consulting and sales teams solve problems and discover innovative answers to hard questions
Work closely with other teams to create materials including white papers, help documentation, blog posts, and customer presentations
Collaborate across internal partners (Sales, Account Management, Support, Development, and Marketing) as well as external customers to understand challenges/requirements for innovative solutions that help customers get to agreement faster
Visit customers and attend industry events