Sr. Product Manager, Onboarding & Safety

Twitch•Irvine, CA

37d

About The Position

We're seeking a Senior Product Manager to lead our onboarding and safety initiatives, making account management a strategic tool for platform growth while maintaining user safety and trust. You'll work at the intersection of user experience, regulatory compliance, and community health to protect our most vulnerable users while enabling seamless platform access for millions of creators and viewers worldwide. This role sits within our Health organization and requires deep expertise in trust & safety product development, including age assurance, parental controls, and complex compliance requirements. You'll balance user friction with necessary protections, ensuring Twitch remains a safe space for all communities. You can be based out of one of the Twitch offices including San Francisco, Seattle, Los Angeles, Irvine, or New York City.

Requirements

8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms (we count time as engineer as PM time)
Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale
Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions
Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance
Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams
Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups
Excellent communication skills and ability to influence senior leadership on safety-critical decisions

Nice To Haves

MS/MA or MBA in a technology or business related field
Background in authentication systems or identity verification
Hands-on experience from major consumer platforms tackling age assurance or minor protection at scale
Experience implementing COPPA, GDPR-Age, or other child safety compliance frameworks
Proficiency in SQL and data-driven decision making
Previous work in gaming, social media, or live streaming platforms
Experience with customer experience (CX) and creator tools (CT) teams

Responsibilities

Own and develop account-related features that drive both growth and user safety across all user segments
Design and implement complex user flows for age assurance, parental controls, and passwordless authentication experiences
Ensure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislation
Lead strategy for age verification and minor protection features, setting the standard for how Twitch protects young users
Balance user friction with necessary data collection to optimize for both safety outcomes and platform growth
Drive platform health through strategic account management decisions that impact millions of users
Partner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutions
Translate complex regulatory requirements into actionable product requirements and elegant user experiences