Home Depot-posted 1 day ago
Full-time • Manager
Atlanta, GA

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Oversee the design and delivery of reports that analyze customer feedback data with the goal of developing and executing strategies to mitigate risks associated with unidentified alleged product safety issues. Lead customer-focused, data-driven process controls that enable corporate operations, store operations, suppliers, and field managers to meet or exceed mandatory, voluntary and company product safety standards. Effectively communicate analytics on product safety initiatives to company leadership.

  • CPSC Inquiries - Lead investigations process based on CPSC inquiries. Collect and confirm expectations from internal and external legal requests
  • Data Analytics - Prepare and present data analytic summaries on product safety to leadership teams
  • Product Safety - Regularly review all relevant sources of product safety information (THD, consumer and supplier) to ensure that all potential safety issues are identified, investigated, and action plans are executed for assigned merchandising departments.
  • Safety Operations - Manage safety operations process for stores, distribution centers, online, and RLCs. Ensure effective communication, training, standard operating procedures, systems, and inventory management is in place
  • Suppliers - Communicate and coordinate with suppliers on the scope of all stop sales/recalls.
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  • 5 years of work experience
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Demonstrated project management skills
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Excellent written and verbal communication skills
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