Sr Product Manager (Merchant Onboarding & Compliance)

Wonder•Chicago, IL

1d•$146,000 - $170,000•Hybrid

About The Position

Grubhub is seeking a technically fluent Sr. Product Manager to lead the strategy and execution of our merchant onboarding and compliance space. This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub.

Requirements

5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
Direct experience with CRM systems, onboarding of users and compliance initiatives.
Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.
Technical acumen including comfort with technical topics and working closely with engineers on complex systems; familiarity with CRM platforms commonly used for onboarding and ongoing user management.
Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants.
Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and user impact.
A proven ability to influence outcomes and people without direct reporting lines.
Thrive with ambiguity and create clarity from chaos through written and verbal communications
Inspire others to operate at a higher level through your own work and contributions

Nice To Haves

A nice to have is experience in the restaurant, logistics or food delivery industries.

Responsibilities

Product Strategy & Roadmap: Defining and driving the product strategy, vision, and roadmap for the merchant onboarding and compliance workstreams, ensuring alignment with overall business goals and customer needs. Synthesizing disparate requirements into clear strategic roadmaps. Identifying new opportunities for expansion and growth, potentially leveraging existing products into new industries. Building business cases for new products, services, and features.
Discovery and Development: Leading new or updated onboarding flows and compliance initiatives from product discovery, implementation, testing, and ongoing management. Designing, developing, and implementing onboarding solutions as part of a broader CRM strategy. Collaborate with engineering and business teams to evaluate vendors and their offerings, ensuring alignment with product strategy and user needs. Working closely with engineering, sales, merchant success and compliance teams to define requirements, user stories, and deliver products. Managing technical and business dependencies and associated stakeholders.
Stakeholder Management & Collaboration: Collaborating with cross-functional teams to deliver solutions and effective GTM. Building and maintaining strong relationships with merchants, clients, and partners. Acting as a key point of contact for ongoing needs and resolving performance issues. Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners).
Performance Monitoring & Optimization: Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations. Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions. Building dashboards and running A/B tests to optimize performance. Establishing continuous feedback loops with customer support and sales.

Benefits

We offer a competitive salary package including equity and 401K.
Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

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