Sr Product Manager, CRM (Remote)

Arthur J Gallagher & Co.•Rolling Meadows, IL

58d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We are seeking a highly motivated and experienced Senior Product Manager to lead the development and execution of innovative products and solutions that align with our business objectives. The ideal candidate will have a strong background in product management, a passion for solving customer problems, and the ability to drive cross-functional teams to deliver exceptional results. As an Omni-channel Product Manager in a high-growth business, you should thrive at the intersection of innovation and execution, driving measurable outcomes across seamless customer journeys powered by Genesys and Salesforce for intelligent engagement. Harness creativity to ideate frictionless experiences-blending voice, chat, and digital touchpoints into a unified ecosystem. This role can be fully remote/virtual/work from home and you can reside anywhere in the US.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, or a related field (MBA preferred).
5+ years of experience in product management, with a proven track record of delivering successful products.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Excellent communication and presentation skills, with the ability to influence and inspire stakeholders.
Proficiency in product management tools (e.g., JIRA, Confluence, Aha!) and agile methodologies.
Ability to manage multiple priorities and thrive in a fast-paced environment.
Strong leadership and team-building skills.

Nice To Haves

Experience in the insurance, risk management, or financial services industry is a plus.

Responsibilities

Define and communicate the product vision, strategy, and roadmap in alignment with business goals and customer needs.
Conduct market research, competitive analysis, and customer interviews to identify opportunities and gaps.
Collaborate with stakeholders to prioritize features and initiatives based on business impact and customer value.
Lead the end-to-end product lifecycle, from ideation to launch and beyond.
Work closely with engineering, design, marketing, and other teams to deliver high-quality products on time and within budget.
Define clear product requirements, user stories, and acceptance criteria.
Monitor product performance and gather feedback to drive continuous improvement.
Act as the primary point of contact for product-related inquiries and updates.
Build strong relationships with internal and external stakeholders to ensure alignment and buy-in.
Present product updates, performance metrics, and strategic plans to senior leadership.
Mentor and guide junior product managers and team members.
Foster a culture of collaboration, innovation, and accountability within the product team.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program