Sr. Product Administrator

Selene Diligence•Dallas, TX

About The Position

The Senior Product Administrator provides customer support for the full suite of ICE MT mortgage servicing products and manages a wide variety of immediate and longer-term initiatives. As an expert in these business tools, this position is expected to be a knowledgeable resource for how these systems function and integrate with one another. This position is also responsible for processing en masse transactions, supporting users of the Altair Monarch Server application, job scheduling, and internal Help Desk support. This position partners with their management and peer teams to prioritize and schedule all work.

Requirements

Excellent attention to detail
Ability to act independently and to prioritize and schedule all work
Ability to consistently meet multiple deadlines
Strong verbal and written communication skills
Ability to work in a team environment
Strong customer service orientation
Ability to use good judgment
High school diploma or general education degree (GED) required.
Bachelor’s degree (B.A.) preferred.
Five plus years of Mortgage Servicing Experience.
Three plus years of Altair Monarch experience.
Experience in the full suite of ICE MT mortgage servicing products including MSP, Director, LoanSphere Portal, One Admin, LoanSphere Bankruptcy and Foreclosure, ICE Invoicing, ICE BI, Passport, Bankruptcy, Claims, Default Reporting, iDisburse, Loan Boarding DCT/FC, Loss Mitigation, Collections and Customer Service
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to conduct detailed written or oral instructions with minimal supervision.
Ability to deal with problems involving concrete variables in standardized situations.
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Additionally, a strong knowledge of Altair Monarch Server, Teams, Visio, SharePoint, internet software, database software, and mortgage loan servicing systems.

Responsibilities

Submit system maintenance via en masse transactions
Coordinate support for Help Desk tickets and function as first and/or second level product support
Set up, manage and audit users, templates, and report security
Manage the Altair Monarch Application; create and/or modify models, work with various departments to develop Visual Processes, monitor application functionality
Monitor and manage routine job schedules
Maintain internal product documentation
Develop playbook for management and support of core product functionality and integration
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Key responsibility for the quality of the data in the core product
Provide UAT and QA coordination in the test region
Monitor all loan count volumes and use of the test region(s)
Coordinate all vendor cases and synchronize with Selene ADO/BITR system
Analyze technical information from equipment, third party data partners and client environments and provide directions to the development team.
Manage and prioritize incorporation of outstanding issues and features into product roadmaps throughout their life cycle.
Review software bugs identified during beta testing or after release and prioritize action
Help to define the user model and user interface for new and existing products and features
Support multiple projects simultaneously while meeting tight deadlines
Collaborate daily with the Design, Development and Project Management Teams