Digital Product Administrator

Foley Equipment • Kansas City, MO

8d

About The Position

As a Digital Product Administrator, you’ll play a key role in onboarding, training, and supporting customers as they adopt Caterpillar’s digital platforms. You’ll partner closely with internal teams and customers to ensure seamless connectivity, accurate data, and a great overall experience with Caterpillar’s digital tools. In this role, you’ll manage and support platforms such as VisionLink and other dealer web‑based applications, helping customers turn digital insights into real operational value.

Requirements

• Strong computer skills with the ability and eagerness to learn new software and systems.
• Creative problem‑solver who enjoys helping others succeed with technology.
• Excellent communication skills, including phone support and customer‑facing interactions.
• Confidence presenting information and teaching new skills to diverse audiences.
• Team‑oriented mindset with a passion for delivering exceptional customer experiences.
• Self‑motivated, proactive, and able to think strategically.

Nice To Haves

• One to three years of experience in sales, customer support, training, or a related field.
• Experience supporting customers with digital platforms or technology solutions.

Responsibilities

• Guide and train customers and sales teams on Caterpillar digital tools including PCC, CAT Central, QR Codes, CAT Inspect, SIS2GO, VisionLink, and other digital solutions—focusing on functionality, navigation, and business benefits.
• Manage customer access requests for VisionLink, PCC, SOS, CAT Inspect, and SIS2GO.
• Serve as a go‑to resource for customers experiencing login or platform issues, helping resolve challenges efficiently and professionally.
• Create, update, and maintain customer profiles and equipment data in Universal Customer ID (UCID) and related systems.
• Partner with Caterpillar and other dealerships to resolve UCID duplications or data conflicts.
• Provide configuration details to service teams to support hardware installation and setup.
• Establish, activate, and manage equipment subscriptions and customer invoicing.
• Utilize the Dealer Service Network (DSN) to report and track hardware or software issues.
• Complete required documentation accurately and on time, ensuring consistent follow‑through.
• Collaborate across departments to understand needs and identify opportunities where digital products add value.
• Oversee the customer onboarding process, ensuring proper registration for CWS and supporting Customer Admin Tool updates.
• Travel as needed to support training initiatives or assist at other locations.

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Comprehensive medical, dental, and vision plans
• Basic Life & AD&D, short-term disability, & and long-term disability
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
• Casual dress attire
• Family-owned company where you’re more than just another employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees