Sr.Process Excellence Manager

Midland Credit Management, an Encore Capital Group Company • San Jose, CA

12d

About The Position

The Senior Process Excellence Manager is responsible for supporting business process improvement efforts across the organization. This position includes assisting with process analysis, new process design and implementation in addition to project management

Requirements

• Bachelor
• English
• 3 - 5 years experience in a project or process management role, or equivalent education and experience.
• Strong proficiency in MS Office.
• Experience in project or process management.

Nice To Haves

• System query skills.

Responsibilities

• Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts.
• Provide regular updates on process improvement projects to key project stakeholders across the organization as required.
• Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT (as necessary).
• Serve as liaison between business units and IT for business process improvement projects to help establish business requirements and functional specifications.

Benefits

• We understand the important balance between work and life, fun and professionalism, and corporation verse community.
• We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
• Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
• We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
• All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager