Manager, Sales Excellence
About The Position
Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key ResponsibilitiesTeam Leadership & Development• Directly manage all teams.• Foster the professional growth and development of the teams through coaching, mentorship, and training.• Set performance expectations, coverage models, and workload priorities across all teams.• Lead hiring, onboarding, coaching, and performance management.• Conduct regular 1:1s, team reviews, and development planning.Sales Excellence Operations• Oversee daily execution of quote creation, order entry, quote resolution, and quote-to-order conversion.• Ensure accuracy, compliance, and timely completion of customer and seller requests.• Monitor queues, backlog, and service levels to maintain operational standards.Sales Programs & Operational Support• Support the execution of sales programs and operational initiatives impacting Sales Excellence.• Partner with the Sr Manager, Sales Programs & Support on planning, rollout, and adoption of sales initiatives.• Ensure teams are aligned to program requirements and execution expectations.Process Improvement & Optimization• Evaluate workflows across quoting, order entry, and account support to identify inefficiencies and risks.• Implement process improvements to reduce cycle time, errors, and rework.• Partner with Sales Ops, IT, and cross-functional teams on system and process enhancements.Reporting & Performance Management• Track and report on KPIs including turnaround time, backlog volume, closure rates, and accuracy.• Analyze trends and recommend staffing, workflow, or process adjustments.• Provide regular operational updates and insights to leadership.Program & Project Support• Support sales programs and operational initiatives impacting Sales Excellence team.• Lead or contribute to projects focused on scalability, consistency, and customer experience improvements.
Requirements
- College degree or equivalent experience with strong attention to detail.
- Experience in customer success, sales support, quoting, or order management.
- Proven people management experience across multiple teams or functions.
- Experience using data to inform staffing models, workflow changes, or process improvements.
- Strong understanding of sales operations and quote-to-order processes.
- Excellent communication, organization, and prioritization skills.
- Proficiency in MS Word and Excel.
- Ability to lead in a fast-paced, high-volume environment
Responsibilities
- Directly manage all teams.
- Foster the professional growth and development of the teams through coaching, mentorship, and training.
- Set performance expectations, coverage models, and workload priorities across all teams.
- Lead hiring, onboarding, coaching, and performance management.
- Conduct regular 1:1s, team reviews, and development planning.
- Oversee daily execution of quote creation, order entry, quote resolution, and quote-to-order conversion.
- Ensure accuracy, compliance, and timely completion of customer and seller requests.
- Monitor queues, backlog, and service levels to maintain operational standards.
- Support the execution of sales programs and operational initiatives impacting Sales Excellence.
- Partner with the Sr Manager, Sales Programs & Support on planning, rollout, and adoption of sales initiatives.
- Ensure teams are aligned to program requirements and execution expectations.
- Evaluate workflows across quoting, order entry, and account support to identify inefficiencies and risks.
- Implement process improvements to reduce cycle time, errors, and rework.
- Partner with Sales Ops, IT, and cross-functional teams on system and process enhancements.
- Track and report on KPIs including turnaround time, backlog volume, closure rates, and accuracy.
- Analyze trends and recommend staffing, workflow, or process adjustments.
- Provide regular operational updates and insights to leadership.
- Support sales programs and operational initiatives impacting Sales Excellence team.
- Lead or contribute to projects focused on scalability, consistency, and customer experience improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
