Sr Process Analyst

Grainger Businesses • Lake Forest, IL

25d • Hybrid

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
This position is part of the Corporate Real Estate Project Management Office (PMO) which provides project governance and process support to enable technology projects and related functions. This individual is responsible for administering existing PMO processes/solutions and helping to investigate and resolve issues related to PMO processes/solutions. This individual will also contribute to analyzing, designing, testing, documenting, and implementing new PMO processes and solutions.

Requirements

• Bachelor's Degree BA/BS or equivalent preferred
• Bachelor's Degree BA/BS in Business, Computer Science, Finance, or related field preferred
• 3+ years of experience in related field preferred
• 3+ years of relevant work experience in a role requiring application of analytical skills in a business analyst role. required
• Strong analytical skills and ability to synthesize multiple types and sources of information into action.
• Excellent verbal, written communication, and presentation skills.
• Able to facilitate meetings with individuals and groups including business and technology stakeholders to gather and articulate requirements.
• Ability to grasp technical concepts quickly.
• Able to work independently, self-starter.
• Ability to thrive in a matrix-oriented, fast-paced environment and work on multiple deliverables at once.

Nice To Haves

• Experience working within an enterprise PMO function.
• Advanced Smartsheet expertise, complemented by hands-on experience with ServiceNow PPM, Jira, Confluence, SQL, Snowflake (or other data warehouses), and analytics/reporting tools such as Tableau.
• Experience operating in an agile context.
• Little to no travel required.

Responsibilities

• Administers and supports existing PMO processes/solutions.
• Investigates and helps resolve process/solution issues.
• Makes recommendations for process/solution improvement.
• Gathers requirements and contributes to designing, testing, and implementing new PMO processes/solutions.
• Supports rollout of new process/solution changes.
• Documents PMO processes/solutions.

Benefits

• With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level