Sr Analyst Digital Process Automation

Enbridge•Salt Lake City, UT

5d•Hybrid

About The Position

We are excited to announce that Enbridge is seeking two (2) enthusiastic individuals to join our team as a Sr Analyst Digital Process Automation and be at the forefront of modern technological solutions! We are committed to driving world-class customer experiences and operational efficiencies through the latest AI and RPA technologies. If you are passionate about optimizing processes and delivering flawless automation solutions, this is the perfect opportunity for you! At Enbridge, we believe that the power of technology can transform the way we work and serve our customers. If you are a driven individual ready to compete at the highest level and deliver outstanding results, we want you on our team. Apply today for this outstanding vacancy and help us successfully implement the future of digital process automation!

Requirements

Possess a related university degree with 2+ years’ experience in Operations Management, Computer Science, Business Analytics, or Customer Care OR 4+ years of previous field operations experience. An equivalent mix of formal education and experience may also be considered.
Experienced in Customer Care Operations process analysis and process improvement.
Proficient with SAP S/4 HANA, Customer Information Systems (CIS), and Maximo.
Skilled with leading RPA platforms such as UiPath, Automation Anywhere, or Blue Prism.
Effective at identifying solutions and attentive to detail.
Excellent communication skills and strong client/customer service abilities.
Proven proficiency with Microsoft Office Suite, including SharePoint, Outlook, Word, and PowerPoint.

Nice To Haves

Certification in RPA tools or process improvement methodologies.
Knowledge of regulatory requirements governing company activities.
Familiarity with API integration and basic scripting languages (e.g., Python, VB.NET) is an asset.

Responsibilities

Partner with technical teams and Customer Care SMEs to build and implement AI and RPA solutions that streamline workflows and boost operational efficiency.
Monitor the efficiency of AI and RPA tools and make recommendations for continuous improvement strategies.
Advocate for an optimized customer experience embedded into the delivery.
Work alongside business SMEs and the Enterprise RPA and AI Support team to uncover automation opportunities.
Develop projected business benefit analysis for idea assessment and approval, including return on investment and efficiency metrics.
Work with SMEs and technical teams to develop a detailed end-to-end understanding of processes targeted for automation and generate detailed process documentation.
Align project scope and Product Definition Document (PDD or equivalent experience) with collaborators.
Build, develop, and test RPA and AI workflows using Enbridge approved platforms.
Conduct UAT testing, troubleshoot issues, and ensure successful deployment of solutions.
Monitor and maintain AI processes and RPAs following the release and initiate change requests for continual improvement.
Define and track automation performance metrics.
Identify and detail guidelines for long-term AI and RPA adoption, ensuring alignment with privacy, governance, security standards, and regulatory requirements.
Communicate effectively with collaborators throughout the project lifecycle to ensure continued alignment between business goals and automation initiatives.
Represent customers' best interests by advocating for strong customer experience principles on all projects.

Benefits

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
Valuable retirement savings plans, including a savings plan with company stock as an investment option
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
An Employee and Family Assistance Program
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social and financial well-being
Enbridge’s FlexWork (hybrid work model) offers eligible employees the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times.

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