Sr. Plan Manager (Corporate Mid-Market)

Voya Financial • Boston, MA

7d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Get to Know the Opportunity Manages all aspects of Corporate Mid-Market plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. Typically works on the larger and/or more complex plans/customers. Please Note: This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

Requirements

• Bachelors degree in Business Administration or equivalent
• 5+ years financial services industry experience
• Customer Services experience/skills
• Experience with managing highly sensitive and key at risk clients

Responsibilities

• Services as primary customer contact for specific sponsored plans
• Handles more complex and sensitive cases
• Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services)
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment
• Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets
• Directly resolves complex service and communications issues with customers; manages highly sensitive and key at risk clients
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
• Supports supervisor in training and mentoring to new employees
• Other duties as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level