Sr. Solutions Engineer, Mid Market

Ironclad•San Francisco, CA

About The Position

Solution Engineers (SEs) are Ironclad’s pre-sales technical experts and a critical partner to our Mid-Market Sales team. SEs collaborate closely with prospects and with Ironclad’s Sales, Customer Outcomes, Implementation, and Product teams to drive efficient, value-focused evaluations and successful customer outcomes. Mid-Market SEs at Ironclad are the engine of our sales velocity. You’ll thrive by mastering the art of the 'technical win' with agile, tailored solution design to show prospects exactly how we solve their specific pain points today while scaling for tomorrow. If you’re a creative problem-solver who loves the thrill of a fast-moving pipeline and the challenge of crafting 'just-right' solutions that feel bespoke to every user, this is your seat. With a deep understanding of Ironclad’s platform and common mid-market contracting workflows, SEs help prospects confidently understand how Ironclad can support their growth. SEs also serve as a key feedback loop to Product by identifying recurring market needs and translating them into actionable insights that improve the platform at scale.

Requirements

Mission-oriented
You’re excited to apply technology to modernize legal and contracting workflows in a market that has historically relied on manual processes. You’re motivated by making a meaningful impact for growing companies.
Exceptional communicator
You communicate clearly and confidently with both technical and non-technical stakeholders and are skilled at building trust quickly.
Technically proficient
You are comfortable with technical configuration and eager to expand your skills. You have experience with—or an appetite to learn—technologies such as JSON, HTML, and ideally JavaScript or similar languages.
Creative problem solver
You listen closely to customer needs and design solutions that are practical, scalable, and aligned with business outcomes.
Team player
You thrive in collaborative environments and enjoy working cross-functionally with Sales and post-sales partners.
Independent and action-oriented
You operate effectively with minimal supervision, manage multiple priorities, and make sound trade-offs to keep deals moving.
Agile and adaptable
You succeed in fast-moving environments with shifting priorities and tight timelines.
Customer-focused
You are committed to supporting customers from discovery through value realization, ensuring long-term success.
2-3+ years of Solution Engineering, Sales Engineering, or similar pre-sales technical experience
Experience supporting mid-market customers in a high-velocity sales environment
Comfort managing multiple concurrent opportunities while maintaining quality and consistency
SaaS experience and familiarity with workflow-based platforms or enterprise software preferred

Responsibilities

Lead high-quality discovery conversations to understand each prospect’s business goals, contract workflows, and pain points
Design and deliver tailored yet repeatable demonstrations of the Ironclad platform, leveraging real-world contract scenarios to tell a compelling, value-driven story
Run hands-on evaluations and proof-of-concepts that validate solution fit while maintaining deal velocity
Partner closely with Mid-Market Account Executives to shape deal strategy, manage multiple active evaluations, and drive predictable outcomes
Act as a trusted advisor throughout the buying journey, guiding prospects toward best-practice solutions that balance customization and scalability
Clearly articulate Ironclad’s differentiated value and competitive positioning in mid-market deal cycles
Collaborate cross-functionally with Sales, Customer Outcomes, Implementation, Product, and Marketing to share market feedback and improve go-to-market execution
Support pipeline growth through enablement efforts, internal knowledge sharing, and participation in team initiatives and events

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at