Sr. Physical Safety & Security Operations Manager

Docusign • San Francisco, CA

17h • Hybrid

About The Position

As the Sr. Physical Safety and Security Operations Manager, you lead global physical security and life-safety operations to ensure a safe and resilient workplace. You build and implement the global security operations center (GSOC), incident response protocols, and employee safety programs while driving global standard alignment. By partnering with Real Estate, IT, and Legal, you mitigate threats and maintain regulatory compliance. This position is an individual contributor role reporting to the Director, Physical Safety & Security.

Requirements

• Bachelor’s degree from an accredited university or college
• Minimum 12 years related experience in physical security and/or safety operations across multi‑site/global environments
• 3+ years of people management experience leading security/safety teams
• Experience managing contract guard vendors, SLAs, and budgets
• Experience administering enterprise access control and video management systems
• Experience leading physical security incident response and post‑incident reviews
• Experience with workplace violence prevention and threat assessment programs
• Experience partnering with law enforcement agencies and industry security and safety networks
• Experience with EHS/OSHA requirements and life‑safety codes; ability to partner with on compliance
• Experience with physical security and audit frameworks (e.g., SOC 2 physical security controls, ISO/IEC 27001 domains as applicable)
• Experience establishing metrics dashboards and operational KPIs
• Experience implementing security and safety programs in a new site/facility location
• Ability to work an on‑call rotation and respond to after‑hours incidents

Nice To Haves

• Master’s degree in a relevant field
• Experience in a technology company
• Professional certifications such as CPP, PSP, or CISSP
• Experience building a GSOC and deploying security analytics
• Membership in international security organizations such as OSAC or ASIS
• Communication skills suited for executive stakeholder engagement
• Experience managing remote team members

Responsibilities

• Build and lead a world class global security operations center, including incident monitoring, OSINT, alarm response, and escalation workflows
• Manage guard force vendors including contracting, SLAs, staffing plans, post orders, and performance reviews
• Own physical security technology lifecycle standards, integrations, upgrades, and roadmaps
• Drive enterprise incident management for physical security and coordinate across Crisis Management partners
• Develop workplace violence prevention, threat assessment, travel risk, and executive protection procedures
• Establish global policies, standards, and playbooks aligned to regulatory frameworks
• Support EHS programs and ensure OSHA and local compliance
• Define KPIs and produce dashboards on incidents, guard performance, and technology uptime
• Plan and manage budgets while forecasting vendor spend and capital projects
• Partner with Legal and IT Security on investigations, evidence handling, and data governance
• Support site openings and expansions by advising on physical security design requirements
• Hire, coach, and develop team members while building succession plans
• Participate in global on-call rotation and support after-hours incidents

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following:
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level