Sr. Partner Success Manager, eero

Amazon • San Francisco, CA

1d • Hybrid

About The Position

We are seeking a Senior Partner Success Manager to lead and scale eero’s most strategic internet service provider (ISP) partnerships. This role encompasses technical business development and customer success with full ownership of partner outcomes—from onboarding and deployment through long-term growth and expansion. You will operate with a partner development mindset, owning performance across eero hardware sales and recurring software services adoption. You’ll shape partner strategy, forecast demand, and drive expansion while ensuring strong execution across the full partner lifecycle. Partner Success Management is part of the Operations team at eero, and this role partners closely with Sales, Product, Engineering, Legal, and Manufacturing Operations. This position requires regular travel to meet with partners on-site (~20%).

Requirements

• 6+ years of professional or military experience
• Bachelor's degree
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

Nice To Haves

• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
• Experience analyzing data to make business decisions
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

Responsibilities

• Own Partner Performance and Growth: Lead a portfolio of large and mid-sized ISP partners, with full accountability for business performance, adoption, and expansion. Develop and execute multi-year partnership strategies aligned to partner goals and eero priorities.
• Drive Commercial and Go-To-Market Initiatives: Identify and execute growth opportunities across pricing, packaging, and go-to-market. This includes supporting marketing and sales efforts with ISP partners, shaping joint campaigns, and implementing non-standard agreements to meet partner needs.
• Lead Onboarding, Launches, and Lifecycle Management: Own the full partner lifecycle from onboarding through scaled deployment. That includes ensuring fast, high-quality launches, driving early adoption, and maintaining momentum post-launch. You’ll coordinate closely with supply chain and operations to align demand planning, inventory, and rollout timelines.
• Act as a Trusted Advisor to Partner Leadership: Build deep relationships with partner executives and decision-makers. Influence partner roadmaps and customer experience strategies. Represent eero in high-visibility engagements including QBRs and executive reviews.
• Steer Product Strategy: Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams. Advocate for roadmap prioritization that unlocks scaled partner value. Bring market insights back to eero to inform broader strategy.
• Lead Complex, Cross-Functional Projects: Orchestrate cross-functional teams (Product, Engineering, Sales, Ops, Legal, Finance) to deliver against partner commitments. This includes managing large-scale deployments, negotiating tradeoffs, and removing blockers to keep programs on track.
• Operate with Data and Rigor: Define success metrics and track performance across partner programs. Strong financial acumen is critical—you’ll model scenarios, evaluate tradeoffs, and ensure programs deliver against revenue and margin goals.
• Scale What Works: Build repeatable frameworks, playbooks, and processes. Identify opportunities to automate and standardize partner workflows.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior