Sr. Partner Insights Manager

Genesys

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About the Role We are seeking a strategic and analytical Sr. Partner Insights Manager to lead insights, analytics, and operational excellence across our Partner Organization. In this role, you’ll combine data strategy, program management, and financial acumen to optimize Partner performance, strengthen channel operations, and ensure scalability within our SaaS CCaaS business. You’ll collaborate closely with Partner Sales, Finance, Revenue Intelligence and Operations to manage key partner programs, including rebate accruals, payments, and ROI tracking, ensuring financial accuracy and alignment with business objectives.

Requirements

10+ years of experience in data analytics, partner operations, or program management within a SaaS or technology environment.
Strong understanding of partner ecosystems, rebate/incentive programs, and GTM models in B2B or CCaaS.
Proficiency in Excel, SFDC, Tableau, and strong data analysis skills.
Proven experience managing rebate accruals, payment validation, and financial reconciliation.
Strong analytical, organizational, and communication skills with a focus on driving actionable outcomes.
Bachelor’s degree in Data Analytics, Finance, Business Administration, or related field (MBA or Master’s preferred).

Nice To Haves

Experience designing and managing rebate and incentive frameworks in SaaS or channel-led environments.
Ability to bridge financial analytics with partner performance insights.
Executive presence and strong storytelling abilities for senior-level reporting.
Strategic thinker with an operational mindset and commitment to process excellence.

Responsibilities

Partner Program Reporting and Analytics Develop and execute Partner program reporting and analytics to measure partner program performance against stated objectives, including regular reporting to Partner Program and Field leadership
Track and report on Global and Regional partner performance, KPIs, and scorecards to track sales, revenue contribution, pipeline health, and customer adoption.
Perform ad hoc analysis that will require capability to develop Salesforce Review, update, and monitor externally facing partner dashboards within the partner portal to ensure that partners have all relevant details to achieve and monitor their performance
Partner with Finance, Revenue Intelligence, IT and Operations teams to ensure data integrity, governance, and alignment across systems.
Deliver insights and recommendations that inform Partner strategy, program design, and market expansion.
Partner Program & Incentive Management Manage the operational framework for Partner programs, including segmentation, enablement tracking, and incentive structures.
Oversee rebate accruals and payments, ensuring accurate calculation, tracking, and timely disbursement in alignment with Partner agreements and performance metrics.
Collaborate with Finance to forecast rebate liabilities and ensure financial accuracy in accruals and reporting.
Develop visibility into how partners use and utilize rebates / credits to provide leadership with understanding of the rebate / credit value to partners Evaluate program effectiveness and propose data-driven improvements to maximize partner engagement and ROI.
Lead cross-functional execution of program launches, communications, and quarterly partner performance reviews.
Cross-Functional Collaboration Serve as the strategic link between Partner, Sales, IT, Operations and Revenue Intelligence teams to align on metrics, reporting standards, and Partner success criteria.
Present actionable insights and program performance summaries to executive stakeholders.
Ad-Hoc Initiatives & Strategic Projects Lead and manage cross-functional, ad-hoc initiatives and special projects that support evolving Partner and business priorities while ensuring effective communication of progress across teams.
Apply project management with best practices to scope, plan, and execute high-impact initiatives such as program pilots, operational improvements, or data optimization efforts.
Provide project tracking, stakeholder updates, and post-launch evaluations to ensure business outcomes are achieved.