Sr. Order Management Associate

Brunswick Corp.•Tulsa, OK

63d

About The Position

Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.

Requirements

High school diploma or equivalent
3+ years in order management, customer service or related field
Familiarity with order processing systems and software, such as SAP, Oracle or CRM
Basic knowledge of data analysis and reporting
Patience, empathy, and professionalism
Strong written and verbal communication skills
Effective time management, prioritization, and problem-solving skills
High degree of accuracy and attention to detail.

Nice To Haves

Background in supply chain, retail or manufacturing field a plus
Basic knowledge of Microsoft Office Suite

Responsibilities

Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution such as pricing issues.
Handle any order-related issues or customer complaints promptly and efficiently.
Keep accurate records of all orders, including purchase orders and order confirmations.
To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
Order monitoring, credits/cancellations and purchase order revisions
Manage customer service issues related to returns, exchanges and order modifications.
Follow established policies & procedures as laid out in SOP's and other relevant process documents.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Responsible for handling inbound customer calls/emails relating to orders, products, and services.