Order Management Associate

Expeditors•Moline, IL

1d•$22

About The Position

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Requirements

Positive attitude
Requires good communication skills (verbal and written), attention to detail, organization, good customer service skills and an ability to work in a challenging, fast-paced environment
Computer skills (word processing, spreadsheet, database, E-mail)
Knowledge of basic accounting recommended
College and/or industry related experience recommended

Responsibilities

100% Operational Process Standard Compliance
Origin relationship building and CCC (clear – concise - communication)
Provide reports on freight status and other functions related to freight movement
Keep all interested parties at origin and destination informed of potential or real problems
Best in Class Customer Service
Training Goals met in PDC
Positive Attitude
Focus on Knowledge of Process and Customer Expectations/KPI’s
Continue to look ahead of customer needs
Daily Exception Monitoring of all Business Needs
Escalation, when necessary, with any and all questions
Efficiency Gains
Serve as a liaison between EI team and Customer (Logistics resource)
Know where to send a customer for answers to international shipping questions
Exceed Customer Expectations