Order Management Lead

Proconex • Royersford, PA

6d

About The Position

The primary responsibility of an Order Management Lead is to support business and sales operations while focusing on proactively identifying process enhancements to ensure customer satisfaction and on-time delivery, throughout all stages of the customer order and shop order cycles and recommending solutions connecting to various departments throughout the organization.

Requirements

• Leadership skills
• Problem Solving skills
• Organization skills and Attention to Detail
• Collaboration and Teamwork experience
• Microsoft Office experience
• CRM/ERP (IFS) System experience
• Can lift up to 25 pounds and follow all safety policies and procedures set forth by Proconex and meet all customer requirements.
• Associate degree required, bachelor’s degree preferred.
• 2 to 3 years’ experience in sales support, order fulfilment or a similar role.

Responsibilities

• Handle escalation issues within department or adjacent departments when needed.
• Train team members within department and connected departments on process efficiencies supporting order fulfillment.
• Provide team with technical guidance and monitor order processing volume.
• Manage PO receipt, coordinate with the appropriate team member, and update customer portals for key customers.
• Develop and maintain processes to consistently convert customer orders through delivery and invoicing.
• Support teams that are working directly with customers through the entire order lifecycle when necessary.
• Review employee performance, provide development plans, and give feedback to encourage employee engagement.
• Develop order process efficiencies with Business Operations Manager to support faster and more accurate order processing.
• Work with IT department to develop custom reports and dashboards.
• Facilitate all communications between technicians, sales engineers, customers service associates to ensure the timeliness of customer shipments.
• Work closely with the inventory manager and purchasing specialists to analyze and adjust the specified sourcing, execute the reservation and/or requisition of parts, and execute and expedite purchase orders for parts necessary to complete the shop orders.
• Maintain compliance with customer requirements to ensure timely invoicing and customer payment, as well as avoidance of liquidated damages.
• Assist warehouse team and sales team when updating incorrect shop orders and/or product structures when needed.
• Expedite shop order component material to ensure material will arrive on time to meet customer required date with build time
• Escalate issues to Business Operations Manager when necessary.
• Provide backup and support to the inventory manager and purchasing specialists in making sure new parts are created properly, part numbers, descriptions, pricing & product codes are accurate, and all parts are activated.

Benefits

• Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
• Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees