Order Management Representative

The Hershey Company•Lower Swatara Township, PA

About The Position

Manage the order process from time of receipt through invoicing. Provide quality service to customers and internal stakeholders. Proactively engage in continuous improvement activities related to metrics and process improvements.

Requirements

Strong focus on achieving goals and metrics, driving results and collaborating with the team
Ability to communicate and collaborate effectively with customers and internal stakeholders
Demonstrated customer service excellence including sensitive communication skills in identifying, trouble shooting and resolving issues in a timely manner
Ability to prioritize tasks in a high volume and dynamic environment with focused attention to detail, accuracy, and quality
Proven continuous improvement mindset, always looking for system, process & communication improvements
Continuous learning mindset and strong analytical skills
Proficient in Microsoft Office (Word, Excel and Outlook)
Bachelor’s degree required
Minimum of two years of experience in customer service, logistics or related field preferred

Nice To Haves

Entry level S4, SAP, or ERP skills preferred
Knowledge of Order to Cash processes preferred

Responsibilities

Manage order-to-invoice cycle for sales orders including order entry and managing EDI workflow and blocks while delivering service metrics
Confirm accuracy of information on customer purchase orders, including pricing, products, freight terms, and payment terms.
Coordinate with Supply Planning for material availability
Process and track customer orders with third party transportation providers
Ensure timely resolution of escalated issues on behalf of the customer
Develop and maintain relationships with customers, transportation providers and internal stakeholders and foster collaboration to serve customer needs
Coordinate the resolution and response to internal and external inquiries and engage functional owners when needed
Identify, assist, and/or lead process improvement projects within the department
Assist in the generation and evaluation of KPIs with respect to case fill, OTD, and other identified metrics and develop corrective actions as necessary.
Back-up and support team members during absences and/or heavy volume times; Support training and mentoring of new team members
Work with SAP implementation teams on new installations and upgrades
Serve on department and cross-functional task and project teams