Sr Enterprise Order Management Specialist

CDW•Vernon Hills, IL

11d•$26 - $40

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Order Management Senior Specialist ensures quality, accuracy, and financial compliance throughout the Order to Invoice lifecycle. This role requires a service-oriented individual with strong organizational and communication skills, attention to detail, and the ability to work both independently and collaboratively. The specialist is responsible for reviewing order requirements, executing purchase orders, maintaining accurate records, and providing timely updates to internal and external clients. Success in this role depends on efficient task execution and the ability to prioritize in a fast-paced environment.

Requirements

Bachelor's Degree and 1 year of experience in Order to Invoice operations or related experience OR 5 years of experience in Order to Invoice operations or related experience without a degree
Demonstrated organizational, time management, multitasking, and prioritization skills
Ability to adapt to change with resilience and composure in a dynamic environment
Strong written and verbal communication skills
High attention to detail and effective data entry skills
Proficiency in Microsoft Office, especially Excel (including formulas and filters)
Knowledge of business practices related to purchasing, pricing, and payment for goods and services
Critical thinking and problem-solving skills
Ability to solve straightforward problems with moderate guidance

Nice To Haves

Experience with Salesforce.com (preferred)
Reseller industry experience (preferred)
2 years of industry experience in Order to Invoice operations (preferred)

Responsibilities

Manage transactions from order submission through Quality Assurance, purchase order placement, client communication, and PO receipt
Review and approve order transactions for financial and vendor compliance
Ensure timely and accurate processing of orders
Resolve order-related questions and issues independently
Place Sirius purchase orders with suppliers and maintain accurate records
Communicate order status proactively via email and order status platforms
Collaborate with Sales Support Advisors, Client Executives, and Solution Specialists on post-sales activities
Track and update purchase order status, changes, and progress
Maintain database integrity and process PO receipts per Sirius policies
Escalate issues to management as appropriate
Provide backup support to other Order Management Specialists, Quality Assurance Coordinators, and Receiving Specialists
Identify training needs and assist in onboarding and training new team members
Document policies, procedures, and standard practices for the department