Sr. Operations Supervisor, Building Services - INTERNAL CANDIDATES ONLY

BCPS • Middle River, MD

9d

About The Position

Provides leadership and oversight for custodial and preventive building maintenance programs across an assigned geographic area. Ensures that schools and offices receive consistent, high-quality, timely and efficient operational services that support safe, clean, and well-maintained learning and working environments. Leads and develops field representatives, supervisors, and operations staff, advances organizational standards, and supports continuous improvement initiatives. Performs other duties as assigned.

Requirements

• Associate of Arts degree or the equivalent of two years of college coursework.
• Five years of experience in custodial services, building operations, building maintenance, or a related field.
• Successful leadership experience in facility management.
• Possession of a valid class C Maryland driver's license or an equivalent is required.
• Thorough knowledge of the methods, practices, materials, supplies, and equipment used in cleaning, operating, and maintaining schools, offices, and related facilities.
• Knowledge of HVAC systems and equipment.
• Knowledge of boiler plant operations.
• Knowledge of building maintenance.
• Knowledge of management practices.
• Skill in supervising custodial, housekeeping, and building preventive maintenance services.
• Skill in ensuring that buildings and facilities are in a clean and orderly condition.
• Skill in the operation and maintenance of building plant systems.
• Possess strong organizational, interpersonal, and oral/written communication skills.
• Possess a thorough working knowledge of computer systems and be able to utilize computers as a record keeping tool, be able to generate reports, memos, and letters.
• Ability to establish and maintain effective working relationships with co-workers, representatives of other agencies and departments, and the public.
• Ability to represent the office at meetings.
• Ability to manage and coordinate custodial and preventive building maintenance programs in schools and offices within an assigned geographic area.
• Ability to maintain confidential information.

Nice To Haves

• Bachelor’s degree from an accredited college or university is preferred.

Responsibilities

• Oversees custodial and preventive maintenance operations within an assigned geographic area ensuring high-quality service delivery and adherence to established standards.
• Assigns, reviews, and coordinates the work of field representatives and operations staff.
• Conducts performance evaluations and recommends personnel actions including promotions, transfers, demotions, and terminations.
• Coordinates capital program activities with the office of Facilities Construction and Improvement.
• Serves as a liaison between the office of Facilities Operations and Logistics and other Baltimore County Public Schools (BCPS) offices and Baltimore County Government.
• Collaborates with supervisors, field representatives, project managers, inspectors, and other stakeholders to ensure successful project completion.
• Oversees the procurement of materials, supplies, equipment, and tools.
• Conducts research, prepares bid specifications for material and equipment purchases, meets with vendors, and participates in pre-bid meetings and bid evaluations.
• Assists in the development and implementation of procedures for the Office of Facilities Operations and Logistics, and other related documents.
• Ensures effective and efficient communications with school and office administrators, principals, faculty, maintenance staff, vendors, contractors, consultants, parents, and other stakeholders regarding operational matters.
• Communicates and responds to school and office emergencies, providing timely coordination and support to ensure safety and continuity of operations.
• Reviews, verifies, and approves payroll records, employee leave, vacation schedules and procurement card use.
• Conducts grievance hearings and issues decisions in accordance with established policies and procedures.
• Oversees the activation of school facilities for use as emergency shelters at the direction of BCPS leadership and the Baltimore County Office of Emergency Preparedness.
• Directs the snow and ice removal program for the office of Facilities Operations and Logistics, ensuring timely and safe response during inclement weather.
• Utilizes computer systems and office software to maintain operational records and prepare reports related to building operations.
• Develops and conducts in-house training and staff development programs to enhance workforce skills and performance.
• Travels to school and office sites to conduct inspections of operations and monitor operational effectiveness.

Benefits

• BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.
• Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves.
• All new hires will attend a benefits meeting upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree