Sr. Operations Project Manager

Bank of America • Fort Worth, TX

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. The Business Enablement, Initiatives & Controls Team supports the Consumer Client Experience & Business Transformation (CCEBT) organization within Consumer Banking. Our team partners with the CCEBT Front Line Unit teams to provide subject matter expertise for Operational & Regulatory readiness relating to Targeted Risk Assessments, Internal Audits & External Regulatory Exams in an effort to promote effective risk management. This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Requirements

• 3+ years of experience of managing Audits & Exams
• 5+ years of experience in a Risk Mitigation position such as Business Controls or equivalent role
• Ability to effectively manage multiple concurrent requests across audit and exam activities
• Ability to systematically evaluate complex information to identify patterns, trends, and insights
• Demonstrates precision and thoroughness in completing tasks and reviewing work
• Applies objective analysis and evaluation to form sound judgments and decisions
• Effectively identify issues and implement practical solutions to resolve them
• Clearly and professionally conveys information in written form tailored to the audience
• Makes timely and informed choices by assessing available data and potential outcomes
• Generates creative ideas and approaches to improving processes or solving challenges
• Organizes tasks and responsibilities based on urgency and importance to meet deadlines
• Accurately captures, structures, and maintains data for easy access and reference
• Gathers, analyzes, and interprets relevant information to support decision-making and strategy
• Able to work in a team environment as well as independently
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Experience working in Global Risk Management (GRM), Global Compliance & Operational Risk (GCOR) or Audit
• Customer and Client Focus
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Responsibilities

• Oversee Exams, Audits & Targeted Risk Assessments across the Consumer Client Experience & Business Transformation teams
• Lead meetings with executive leaders to facilitate comprehensive process walkthroughs, managing and prioritizing initial and subsequent requests from Internal Audit and external Regulators, and drafting and finalizing clear, accurate, and well‑substantiated responses
• Coordinate and influence across multiple roles, functions, and levels of the organization—from individual contributors to senior and executive leadership—to ensure timely completion of deliverables and adherence to due dates
• Oversee the design and effectiveness of the risk and control environment to support Consumer Client Experience & Business Transformation and ensure adherence to enterprise-wide standards
• Support the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Direct the research of existing operations, procedures, workflow, product, and service requirements
• Manage the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project
• Oversee end-to-end project status, project health, mitigation, and timely escalation
• Work directly with senior management to set and maintain strategic project direction

Benefits

• industry-leading benefits
• access to paid time off
• resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• eligible to participate in the annual discretionary plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees