Sr Operations Analyst

Transunion • Louisville, KY

54d • Hybrid

About The Position

We are seeking a tech-savvy, data driven and analytical Operations Analyst to join our team. This role is responsible for evaluating, optimizing and scaling operational processes, identifying inefficiencies, and providing actionable insights to support strategic decision-making. This role will report into our Client Services organization and work closely with product, engineering, customer success teams to streamline workflows, improve efficiency, and support strategic initiatives with actionable insights. The ideal candidate will have strong problem-solving skills, a data-driven mindset, and the ability to collaborate across departments to drive operational excellence within our fast-paced technology environment. Operations Analyst for Client Services responsibilities include but not limited to:

Requirements

• Bachelor's degree in Industrial or Systems Engineering, Business, Data Analytics, Information Systems, or a related field.
• 4+ years of experience in operations analysis or business analysis, preferably in a tech or SaaS environment with multi-shore operations.
• Proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Strong analytical and critical thinking skills. Excellent problem-solving and communication skills.
• Experience preparing quarterly business reviews (QBRs) or similar client-facing reports.
• Experience working with cross-functional teams in agile environments.
• Experience with process mapping and workflow optimization.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Outstanding collaborator, facilitator and skilled cross-functional communicator.

Nice To Haves

• Ability to apply AI to solve business problems is a plus.
• Familiarity with telecom technologies and service models (e.g., VoIP, broadband, wireless) is a plus.
• Software development life cycle knowledge and related tools is a plus.
• Experience with automation tools (e.g., Zapier, Workato, UiPath) is a plus

Responsibilities

• Analyze business operations and workflows to identify areas for improvement in our SaaS operations, including service delivery, customer usage and customer onboarding processes.
• Analyze operational data across systems and service delivery teams to identify trends, inefficiencies, and opportunities for automation and cost reduction.
• Develop and maintain dashboards, reports, and key performance indicators (KPIs) to monitor performance using data analytics and visualization tools.
• Report on KPIs related to telecom operations, service delivery, and customer satisfaction.
• Provide recommendations for improvement.
• Conduct root cause analysis on operational bottlenecks and recommend scalable solutions.
• Collaborate with engineering and product teams to improve internal tooling and workflows.
• Collaborate with cross-functional teams to implement process enhancements.
• Support strategic initiatives by providing data-driven insights and forecasts.
• Develop methods and documentation of standard operating procedures for data analysis and reporting.
• Assist in the implementation of new technologies and process automation initiatives.
• Assist in maintaining system configurations to support accurate and efficient data ordering processes, ensuring alignment with evolving business requirements and operational standards.
• Prepare reports and presentations for customer business reviews and for senior leadership to support strategic planning and decision-making.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees