Sr Network Operations Administrator

Nintendo•North Bend, WA

3h•Onsite

About The Position

This role is part of the IT: Infrastructure & Operations department at Nintendo of America (NOA) and is an intermediate level NOC Technician, supporting our Packaging & Distribution center in North Bend, in a warehouse environment. The role is full-time, Monday thru Friday during normal business hours, and fully onsite. The administrator is responsible for handling tickets generated from support teams and users, interpreting alerts generated by monitoring systems, coordinating communications between groups, following defined processes regarding incident management, performing extensive troubleshooting, and ensuring the best resources are brought together as quickly as possible when handling service impacting events. Nintendo of America's mission is to create smiles through unique entertainment experiences, bringing iconic franchises across the Americas through video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives.

Requirements

Minimum of two to three (2-3) years of related network/systems experience.
Basic understanding of i-Series Server Administration.
Networking knowledge including cabling, server installs, and server hardware support.
Excellent customer service skills and demonstrated ability to provide effective follow-up.
Experience with ticketing systems.
Undergraduate degree in Computer Science, a related field, or equivalent combination of education and experience.
Applicants must be legally eligible to work in the United States to be considered.

Nice To Haves

Desktop and Endpoint support (tablets or RF handhelds a plus).
User login support.
Experience with Service Now.
Recommended certifications: A+, Linux +, Network +.
Experience with monitoring tools such as New Relic.
Experience supporting IT in a warehouse environment.

Responsibilities

Span of administration is production network hardware and software.
Works with Engineers to define and build monitoring and documentation of all internal (corporate) and external (consumer) facing systems and applications.
Data Center management includes all hardware installation, out-of-band management (OOB) configuration, and remote hands support.
Ensures optimum access, performance, capacity and availability of technologies deployed.
Administers technology user accounts, provides technical support and alerting technologies.
Ensure interactions with customers are positive, productive, documented, and resolved in a timely manner or followed through on.
Ensure that trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and vendors is effective in resolving service issues in accordance with established processes and procedures.
Provides support and troubleshooting of prior developed technology solutions.
Hardware/OOB management configuration and perform approved patching of corporate systems as needed.