Sr. Mobility Servicing Associate (Truck and Trailer)

Hyundai Capital America•Irvine, CA

About The Position

The Sr. Mobility Servicing Associate (Truck and Trailer) is responsible for the end-to-end collections and servicing of the Truck and Trailer Loan and Lease Commercial Vehicle Finance (CVF) and the Commercial Fleet customers ensuring a seamless customer experience. As a dedicated point of contact for customers, this role plays a key part in maintaining exceptional service standards while working to both retain and grow the portfolio through proactive relationship management and high levels of customer satisfaction.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum 4- 6 years related financial services including commercial truck and trailer financing.
Strong communication skills to effectively interact with all levels of internal and external stakeholders.
Strong relationship management skills to build and maintain relationships and work with 3rd party vendors.
Effectively work in a team environment.
Strong customer service and telephone skills.
Strong negotiation skills to negotiate mutually beneficial arrangements with a customer.
Follow workflow processes for all assigned job duties.
Strong problem solving and analytical skills.
Familiarity with accounting processes related to accounts payable, accounts receivable and reconciliations.
Strong PC navigation skills, including knowledge of Windows operating environment.
Proven track record with delivering seamless customer experiences.

Nice To Haves

Knowledge of Daybreak, KSIOP, CRM, and/or ALFA preferred.
Background in auto finance or dealer finance services a plus.

Responsibilities

Manage servicing tasks for end-to-end financial services lifecycle, from post origination to collections and remarketing.
Develop and maintain procedures for 100+ tasks across 50 states, abiding by the policy and regulatory guidelines, and submit for approval and publication in the company’s knowledge hub.
Review Commercial Truck and Trailer finance accounts for payment errors, any signs of fraud, or other issues and with various departments and stakeholders to resolve the issues.
Handle inbound and outbound Commercial Truck and Trailer finance customer service calls, and assist the customers on day-to-day account management, including statements, payments, insurance or any other account issues.
Participate in regular month-end reconciliation activities and assist Accounting and Tax teams with timely month-end reports, resolving issues, and supporting ad hoc issues.
Manage the health of the Commercial Truck and Trailer portfolio, by taking proactive actions to prevent delinquency and timely collections.
Perform collections duties including payment reconciliation, delinquency queue management, customer outreach, payment negotiation, inbound call management, customer information maintenance, account recovery and resolution.
Participate in process and system upgrade requirement sessions and contribute to improving the collections process efficiencies.
Work with vendors on repossession and accounting on charged off accounts.
Support accounting month-end closing process.
Support the customers with EOT processes.
Coordinate with the Remarketing vendor to process fees and proceeds.
Document, review and process all related documents related to EOT and/or remarketing.

Benefits

Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Manager / Sr. Manager: $600
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice