Sr. Mobile Expert
About The Position
Sr Mobile Experts at T-Mobile are highly capable professionals dedicated to providing best-in-class customer service and leveraging their retail expertise. These individuals will work in company-owned Experience stores, which serve as a hub for attracting new customers and offering top-tier service to existing ones. Sr Mobile Experts will utilize new systems and digital tools to address all customer needs, from initial research to final resolution, and will be proficient with new products and a dedicated product roadmap for these locations. The role emphasizes a "Team of Experts" approach, where Experts and Leaders collaborate directly with peers in Customer Service and Engineering to achieve one-stop resolution for customer issues. Sr Mobile Experts will receive specialized training and ongoing development to enhance their expertise, fostering an environment for optimal performance and growth. The position is part of a team-based culture that recognizes contributions to both customer experience and store results, aiming to deliver exceptional sales and service experiences.
Requirements
- High School Diploma/GED
- 12+ months of Retail experience as a Neighborhood Mobile Expert
- Experience as an Elite Expert in Account Care
- Experience as an Elite Expert in Technical Care
- Strong Customer Service skills: Passion, integrity, and energy necessary to create a dynamic work environment and deliver a world class shopping experience
- Retail experience in high volume environment and ability to work in varied environments
- Strong organization, multi-tasking, versatility, communication, and attention to detail
- Ability to acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
- Consistent accuracy with basic math and proficient use of a calculator
- Ability to pass certification and quarterly re-certification process
- At least 18 years of age
- Legally authorized to work in the United States
Responsibilities
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
