Sr. Mid-Market Customer Success Manager

Dental Intelligence Inc. • Pleasant Grove, UT

45d

About The Position

As a Customer Success Manager in the Mid-Market space, your primary focus will be to establish strong executive-level relationships, drive customer engagement, ensure the health of your portfolio, lead customer escalations, promote product adoption, and surface opportunities for expansion. Your success will be measured by specific key performance indicators outlined below.

Requirements

• Be a Proactive Problem Solver to Help Drive Outcomes
• Be a Passionately Curious and Applied Thinker
• Have Excellent and Transparent Communication Skills

Nice To Haves

• Dental Industry & Dental Intelligence experience
• Be Data-Driven with a Sense of Urgency
• Be a Results-Oriented, Team Player
• Be a Self-Directed, Self-Starter
• Be a Delightful Worker

Responsibilities

• Building Strong Executive Level Relationships
• Driving Engagements with Customers utilizing Salesforce & Gainsight & Reporting Portfolio performance
• Lead the Coordination of Customer Escalation
• Driving Product Adoption
• Product/Industry Expertise & Curiosity
• Surfacing Opportunities to Sales

Benefits

• Flexible Paid Time Off + 10 company-wide paid holidays
• Competitive Medical, Dental & vision offerings, with buy up plan options, AND we match your HSA contributions.
• Fully Paid Parental Leave
• 401K Retirement savings plan with company match up to 5.5% of your earnings+ unlimited access to personal financial advisors.
• Learning & Development Reimbursement program
• Company paid Life, Disability & AD&D
• Mental Health support programs, Cellphone & Gym membership Discounts, Corporate Sundance Passes, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees