Customer Success Manager II, Mid-Market

Greenhouse

7h

About The Position

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Customer Success Manager to join our team! Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isn’t just about relationship management - it’s also about digging into each customer’s goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy. Who will love this job: A proud advocate, you will be the voice of our customers, while remaining, compassionate, responsive, inventive, and effective A teacher, you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment A helper, you can easily smooth bumpy roads and have a knack for winning hearts and minds A trusted subject matter specialist, you will learn the ins-and-outs of our product and are creative and inventive in finding solutions for our customers An excellent teammate, you are not only focused on detail, but can see the “big picture” and provide ideas to elevate the team and our processes

Requirements

• 2-4 years of hands-on account management or customer success management in the tech industry
• Strong written communication skills
• Strong verbal presentation skills
• Ability to handle conflicting priorities
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
• Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
• Additional projects and responsibilities as business needs require

Benefits

• Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program.
• For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match.
• U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed