Customer Success Manager, Mid-Market

Monday.com • New York, NY

8d • Hybrid

About The Position

Ready to make your mark in an extraordinary company? This is your opportunity to play a pivotal role as a founding member of our new regional office — while leveraging the support and innovation of a $1B ARR, NASDAQ-traded company. As part of one of the fastest-growing software companies in the world, with monday.com you'll be embarking on an exciting journey to expand our presence in the DACH region. We're not just about software—we're about empowering teams to achieve their best work. As a Commercial Account Executive, you'll take ownership of winning commercial-level accounts, helping some of the region's most influential organisations unlock their potential and achieve measurable success. Location: Hybrid (3 days/week in our brand new Munich office, Rindermarkt - steps from Marienplatz) About The Role The Account Executive position is a quota-carrying position; you will own the full sales cycle from territory mapping, outbound pipeline generation, building relationships with key stakeholders, negotiation & contracting, to closing the deal Work closely with current and prospective customers in the DACH region as a trusted digital advisor to gain a deep understanding of their outstanding company challenges and goals. Possess a comprehensive understanding of monday.com's solution and connect this knowledge directly to customer ROI Identify and drive expansion opportunities through business development and strategic market mapping, working to meet and exceed quotas. Develop strategies and coordinate cross-functional support to help customers maximize the value from the monday.com solution Empower our customers to connect their goals and challenges with the solution on monday.com. Partner with the customer going forward to help them grow with monday.com

Requirements

• Minimum one year of sales experience in a closing role at a SaaS company; experience in the project management and work collaboration space preferred
• Is familiar with generating 50% plus pipeline - Outbound strategy
• Familiar with a solution-selling environment
• Strong communication and negotiation skills
• Track record of success and overachievement
• Driven self-starter with the ability to work independently
• Energetic and curious team player with strong communication skills, you are eager to contribute to the company culture, where success is rewarded through both performance and collaboration.
• Able to effectively and consistently manage time, prioritize tasks, and meet deadlines
• BA/BS degree preferred, or equivalent relevant work experience
• Fluent German speaker and English is a must.

Responsibilities

• Own the full sales cycle from territory mapping, outbound pipeline generation, building relationships with key stakeholders, negotiation & contracting, to closing the deal
• Work closely with current and prospective customers in the DACH region as a trusted digital advisor to gain a deep understanding of their outstanding company challenges and goals.
• Possess a comprehensive understanding of monday.com's solution and connect this knowledge directly to customer ROI
• Identify and drive expansion opportunities through business development and strategic market mapping, working to meet and exceed quotas.
• Develop strategies and coordinate cross-functional support to help customers maximize the value from the monday.com solution
• Empower our customers to connect their goals and challenges with the solution on monday.com.
• Partner with the customer going forward to help them grow with monday.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees