Sr Mgr Tech Delivery/Partner Mgmt (Commercial Servicing, ACBS)

TD • Fort Lauderdale, FL

4d • Onsite

About The Position

The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area. Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department Advocates for operational improvements to enhance the divisions value to the organization

Requirements

• 10+ years related experience
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization

Nice To Haves

• 5+ years of experience managing vendor applications
• 5+ year of previous Commercial Servicing (preferably ACBS) experience
• Demonstrated successful experience in managing a team size of 5 or more.

Responsibilities

• Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
• Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
• Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
• Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
• Advocates for operational improvements to enhance the divisions value to the organization
• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads, coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience
• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
• Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees