Sr. Mgr., Program Management - AI Learning & Workforce Enablement - Seattle, WA (Hybrid)

Nordstrom•Seattle, WA

3d•Hybrid

About The Position

Nordstrom is accelerating its use of AI across the enterprise and we’re looking for a Senior Manager, Program Management - AI Learning & Workforce Enablement to support this transformation. This role will develop and manage an enterprise AI learning approach that scales across audiences, provide guidance and subject matter expertise on AI-related initiatives within HR, and support workforce and organization design thinking as AI reshapes the future of work. In this role you’ll work closely with teams across HR and various business units; helping connect ideas, best practices, and practical solutions that enable adoption and impact. A day in the life… Enterprise AI Learning Strategy Design and implement a tiered AI learning framework (Foundational → Proficient → Advanced) tailored to different audiences (Retail Associates, Corporate Functions, HR teams, Leaders). Use non-traditional, scalable learning approaches: microlearning, embedded learning in tools (e.g., M365 Copilot), AI practice labs, prompt libraries, and peer learning networks. Define skills benchmarks and learning paths; measure adoption and proficiency progress. Partner with the cross functional AI Enablement Team, Learning, Technology and others to ensure accessibility, governance, and continuous iteration as AI evolves. AI Guidance & HR Enablement Act as a trusted advisor on AI-related initiatives across HR; sharing insights, best practices, and helping teams think through opportunities and risks. Help establish practical guardrails for responsible AI use (privacy, bias mitigation, compliance) based on Nordstrom’s current policies and practices, in partnership with Legal, Technology, and Talent Enablement & Culture teams. Support the vendor strategy, selection and management for AI enablement and learning in partnership with key stakeholders. Develop and identify use cases to support adoption of AI and the learning content to support and drive change. Future of Work & Org Design Contribute to scenario planning and workforce modeling to understand AI’s impact on roles, skills, and structures. Support updates to job architecture and capability frameworks to reflect AI-enabled work. Assist with change management strategies and leadership enablement to drive adoption and cultural readiness. Support upskilling of HRBPs in the areas of org design and workforce planning considering AI implications.

Requirements

8+ years of experience in Program Management, Learning & Development, HR Technology, or related fields.
Experience designing enterprise learning programs and driving adoption at scale.
Strong AI literacy (LLMs, prompt design, use case identification) and familiarity with tools like M365 Copilot, Claude, etc.
Ability to grasp new tools and technology quickly.
Familiarity with workforce planning, skills frameworks, and change management.
Ability to work across multiple HR domains and connect ideas into actionable plans.
Excellent stakeholder management and communication skills.

Nice To Haves

Experience in retail or consumer industries highly preferred

Responsibilities

Enterprise AI Learning Strategy Design and implement a tiered AI learning framework (Foundational → Proficient → Advanced) tailored to different audiences (Retail Associates, Corporate Functions, HR teams, Leaders).
Use non-traditional, scalable learning approaches: microlearning, embedded learning in tools (e.g., M365 Copilot), AI practice labs, prompt libraries, and peer learning networks.
Define skills benchmarks and learning paths; measure adoption and proficiency progress.
Partner with the cross functional AI Enablement Team, Learning, Technology and others to ensure accessibility, governance, and continuous iteration as AI evolves.
Act as a trusted advisor on AI-related initiatives across HR; sharing insights, best practices, and helping teams think through opportunities and risks.
Help establish practical guardrails for responsible AI use (privacy, bias mitigation, compliance) based on Nordstrom’s current policies and practices, in partnership with Legal, Technology, and Talent Enablement & Culture teams.
Support the vendor strategy, selection and management for AI enablement and learning in partnership with key stakeholders.
Develop and identify use cases to support adoption of AI and the learning content to support and drive change.
Contribute to scenario planning and workforce modeling to understand AI’s impact on roles, skills, and structures.
Support updates to job architecture and capability frameworks to reflect AI-enabled work.
Assist with change management strategies and leadership enablement to drive adoption and cultural readiness.
Support upskilling of HRBPs in the areas of org design and workforce planning considering AI implications.