Program Manager 2, Operational Risk Management (Hybrid - Seattle, WA)

Nordstrom•Seattle, WA

21h•$92,000 - $155,000•Hybrid

About The Position

The Program Manager 2, Operational Risk Management role is responsible for guiding Nordstrom Loyalty business teams through risk awareness, risk identifications and risk mitigations. This role assists in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements. Qualified candidates will appropriately assess risk to support business decisions as they are made, demonstrating consideration for reputation and safeguarding Nordstrom, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. This position will be in-office 4 days per week downtown Seattle at our Corporate Headquarters.

Requirements

7+ years’ experience in Program Management or relevant experience is a must.
Excellent communication skills – verbal & written
Strong organization and time management skills
Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism
Flexible with ability to change tasks or priorities to meet business deadlines
High-level of personal integrity, confidentiality and the ability to use good judgment in all situations
Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority
Strategic ability to recognize organizational changes and impact of business decisions
Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills
Work effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative work environment

Nice To Haves

Other risk and control disciplines experience is a plus.
Experience in Internal Audit, Financial Controls, Financial Services, card servicing and loyalty rewards experience is desirable
Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance

Responsibilities

Perform risk identification and assessment in business units by partnering with business units to understand their processes
Develop a broad and detailed understanding of the organization’s risk landscape, culture and technology
Partner with executive leadership and/or key stakeholders to identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions
Identify process gaps, control deficiencies, and/or recommend, oversee and support effective solutions
Coordinate with senior management in performing operational risk reviews
Track and monitor Controls & Key Risk Indicators for business units
Report operational risk issues and decisions to senior management on regular basis
Identify & evaluate Key Risk Indicators within the business units against risk appetite
Investigate root causes of operational risks and provide support to mitigate risk
Develop strong relationships with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions
Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
Keep abreast of latest risk management techniques and industry best practices.
Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Governance and oversight may include (not limited to) technology operational risk
Establishes and maintains a strong control environment and culture within Loyalty Program
Assists in assessing current status of all regulation related controls; recommends/designs control enhancements and creates policy/process documentation as needed in support of risk mitigation

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

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