Sr Mgr, Internal Business Operations

CVS Health

5d

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The CVS Health Workforce Initiatives (WI) team drives workforce development by building strategic partnerships and creating pathways to employment that reflect the communities we serve. Our initiatives focus on bridging social gaps by cultivating skilled workers and fostering quality partnerships that contribute to community development. The Senior Manager of Internal Operations is a strategic leader within the Workforce Development department, responsible for driving operational effectiveness across project management, training curriculum development, and awareness and engagement activities. This role ensures that internal systems, learning tools, and communications strategies are aligned with the department's mission to foster innovating community partnerships that create effective pathways to employment. This position requires a collaborative, solutions-oriented leader who thrives in a dynamic environment and is enthusiastic about building infrastructure that supports team effectiveness, program impact, and organizational growth.

Requirements

• 7-10 years of experience in operations, project management, training, or communications, with at least 3 years in a leadership role.
• Proven ability to lead and develop manager-level staff and manage, cross-functional projects.
• Exceptional communication, strategic thinking, and stakeholder engagement skills.
• Commitment to continuous improvement.

Nice To Haves

• Strong understanding of instructional design, adult learning theory, and digital learning platforms.
• Experience developing executive-level presentations and reports.

Responsibilities

• Operational Excellence Lead planning, execution, and evaluation of internal cross-functional projects that align with workforce development initiatives.
• Establish and optimize internal processes that support cross-functional collaboration, knowledge sharing, and program execution.
• Lead the creation of executive-level presentations and reports that communicate departmental outcomes, impact metrics, and strategic priorities.
• Translate data and programmatic insights into clear, compelling visuals and narratives for senior leadership.
• Program Execution & Regulatory Oversight
• Team Leadership & Strategy
• Establish and maintain efficient internal processes and systems to support program delivery and team collaboration.
• Monitor key performance indicators (KPIs) and use data to inform decision-making and continuous improvement.
• Provide strategic direction, coaching, and performance management to ensure alignment with departmental goals.
• Foster a collaborative, inclusive team culture that supports innovation, accountability, and continuous improvement.
• Manage relationships with external vendors, including performance oversight, and budget tracking to ensure alignment with departmental goals and fiscal responsibility.
• Training and Curriculum Development Oversight
• Guide the development of inclusive, scalable, training programs that support workforce development participants and program delivery.
• Drive consistency and quality of training programs, initiatives, and materials launched by the department.
• Oversee the development and implementation of digital and in-person learning experiences to support effective training delivery.
• Awareness and Engagement Oversight
• Oversee awareness and engagement strategies that promote transparency and visibility of community initiatives.
• Collaborate with CVS Health Corporate Communications teams to amplify impact through storytelling and strategic messaging.
• Ensure consistent branding and voice across collateral materials, newsletters, presentations, and digital platforms.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees