Sr Mgr, CWB Implementation

Chubb External•Chicago, IL

10d

About The Position

Combined Insurance, a Chubb Company, is seeking a Sr. Manager of Implementation to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary The Sr. Manager of Implementation is responsible for leading the daily activities and supporting strategic direction of the Chubb Workplace Benefits Implementation team. The Sr. Manager will be responsible for driving workflow creation, building quality control and drive efficiencies that will strengthen the customer experience and further scale operations. The Sr. Manager will be responsible for building strong relationships with their team, key sales partners, internal partners, and clients and brokers. As the leader of the team, the Sr. Manager will be responsible for supporting the implementation team with timely and successful resolution of any escalations pertaining to client issues and improving the overall client experience. This role should have a strong knowledge of implementation processes and experience in client facing roles and will report to the Director of Implementation.

Requirements

Minimum of 3-5 years managing and leading teams. Experience with implementation preferred.
Bachelor’s degree or equivalent experience required.
Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred.
Demonstrate strong ability to influence, prioritize, and manage internal and external customer expectations accordingly.
Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs.
Exceptional relationship development mindset and ownership with ability to handle conflict with minimal oversight.
Leadership and Project Management, including managing/developing staff, promoting teamwork and encouraging innovative ideas.
Strong cultural competency and sensitivity.
Strong time management and organizational skills with high attention to detail.
Ability to travel up to 25%

Responsibilities

Build and develop Implementation Team and processes to support strategic direction
Develop and maintain a capable, self-driven team that achieves excellence, is proactive in problem solving, and continues to deliver results.
Conduct regular team meetings, 1:1 conversations, and participate/speak at all other calls/meetings as needed.
Engage team via coaching and mentoring to maintain culture of continuous improvement.
Liaison between internal business units to support development and trouble-shooting activities to bring effective and timely solutions.
Drive creation of any needed documentation when gaps are identified, or new processes are created.
Assist leadership with any reporting, projects and process improvement planning.
Demonstrate a solid knowledge of Combined products, services including implementation, enrollment technology, administration and billing.
Establish and build cohesive partnerships with internal and external customers.
Monitor standardized SLAs and KPIs, support management in the regular use of Dashboards and Metrics to optimize the use of business resources .
Manage work intake, prioritization, assignment and maintenance of new case implementations.
Play a leadership role in pre-sale activities through development and participation of finalist presentations as well as consultation and direction on requests for proposals (RFP).