Sr. Marketplace Operations Analyst

Target • Minneapolis, MN

7d • $71,000 - $128,000 • Hybrid

About The Position

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience, you’ll have success in Target Plus™, Target’s growing online marketplace. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams. Join Target’s Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support, performance and training for business-to-business (B2B) partners that together elevate Target’s digital business. CORE RESPONSIBILITIES Partner orientation and training Build relationships with partners, promoting a confident understanding of the Target platform. Define and build internal and external processes and methodologies to foster an exceptional partner experience. Develop and manage training materials and knowledge repositories. Partner service and support Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat. Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up. Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities. Partner performance Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance. Drive small to medium Seller experience enhancement projects. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Requirements

• 4-year college degree
• 3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
• Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
• Strong interpersonal, verbal, presentation and written communication skills
• Able to manage multiple priorities, and work with speed and accuracy

Responsibilities

• Partner orientation and training Build relationships with partners, promoting a confident understanding of the Target platform.
• Define and build internal and external processes and methodologies to foster an exceptional partner experience.
• Develop and manage training materials and knowledge repositories.
• Partner service and support Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat.
• Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities.
• Partner performance Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance.
• Drive small to medium Seller experience enhancement projects.

Benefits

• In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family.
• Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
• We care about and invest in you as a team member, so that you can take care of yourself and your family.
• Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees