Sr. Manager - V2500 Customer Technical Services (Onsite)

RTX•East Hartford, CT

17d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The V2500 Customer Technical Service (CTS) department is seeking an experienced senior manager to lead the Troubleshooting, Components & Systems (TCAS) Team currently comprised of 8 highly skilled engineers. Our focus is to manage and resolve V2500 technical issues to maintain engine safety and competitive advantage relative to operational metrics such as Delays and Cancellations (D&C’s),Aborted Take-offs (ATO’s), Air Turnbacks (ATB’s), In-Flight-Shut-Downs (IFSD’s), and reduction of maintenance burden, etc.

Requirements

A Bachelor of Science degree in engineering and 10+ years of engineering experience working with gas turbine engine hardware/components OR Advanced degree in engineering and 7+ years of engineering experience
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Prior experience as a supervisor/leader of a team of professional employees
Familiarity and/or prior experience in P&W Customer Service
Prior experience working in a multi-national business partnership
Working knowledge of V2500 engine and hardware and its full-authority EEC control system
Direct knowledge and experience dealing with commercial airline customers & MROs.
The ability to create positive relationships and craft clear communication

Responsibilities

Lead a team of talented CTS hardware and troubleshooting engineers to resolve current and emerging customer technical issues and direct technical communications with airlines and overhaul shops.
Manage and develop staff while ensuring your team’s adherence to P&W/IAE quality and engineering procedures.
Integrate with other engineering disciplines as required to ensure that technical program requirements are met.
Take an active role in the leadership of the V2500 CTS organization as a member of the Management Team
Maintain a 24/7 coverage schedule to ensure prompt attention to and timely resolution of any AOG and/or urgent troubleshooting request.
Ensure proper and timely closure of field requests (EagleNet cases), Airbus Event Occurrences (OCC’s), FAA 21.3 submissions, and other commitments made in the normal course of business.
Guide the team through the field event investigation process, assisting as required with Digital Flight Data Recorder (DFDR) data analysis and with interpretation of the various airframe reports generated after a V2500 operational event.
Support Safety risk assessment and execute field actions assigned by Safety Review Board.
Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Field Service Representatives (FSR), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, Customer Service Managers and program partners to assess, plan and implement technical and logistics aspects of fleet management solutions.
Interface directly with the two airframers whose aircraft are currently powered by the V2500 engine: Airbus for the A319, A320 and A321 aircraft and Embraer for the C-390 Millennium military transport.
Oversee the conversion of maintenance manuals from the Airbus platform to the Embraer platform.
Approve release of technical communications, Service Bulletins, Engineering Changes, Engineering Authorizations,Technical Data Package and EM/TSM/AMM updates.
Support customer meetings, calls and conferences by creating and delivering presented material.
Up to 10% travel