Customer Technical Services Representative

Cleveland-Cliffs • East Chicago, IN

1d

About The Position

Cleveland-Cliffs Steel has an immediate opportunity for a Customer Technical Services Representative/ Engineer in Northwest Indiana. The Customer Technical Services Representative/Engineer is the primary technical liaison with our customers to resolve claims or quality problems and to ensure that the material supplied meets the customers’ requirements. This position is also responsible for assisting customers with their steel use needs.

Requirements

• High School Diploma/GED
• Frequent travel including some overnight
• Basic knowledge of steel mill operations and steel-related defects is required
• Requires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers; and Cleveland-Cliffs organization
• Computer skills required – MS Office: Word, Excel, PowerPoint, Access, Teams, and SharePoint

Nice To Haves

• B.S. in Metallurgical Engineering or Materials Science or equivalent experience
• Experience with Carbon and Stainless Steel
• Knowledge of steel use technology (forming, welding, painting, corrosion)

Responsibilities

• Assists customers in using Cleveland-Cliffs products
• Makes service calls on assigned customers to investigate and resolve claims or quality problems.
• Assures that complaints are handled in a fair, timely manner
• Coordinates Cleveland-Cliffs actions to respond to steel-related issues with root cause analysis
• Communicates detailed customer requirements to Cleveland-Cliffs Steel
• Assists Quality Control in developing or revising mill routings to meet specific customer requirements
• Reviews customer quality performance data and provides feedback to Cleveland-Cliffs management
• Assists Cleveland-Cliffs Sales in promoting and testing of new or improved products
• Works with customers on quality improvement or cost reduction projects
• Coordinates sample and trial activities at assigned customer plants
• Other duties as assigned

Benefits

• excellent total compensation package including competitive pay with variable compensation opportunity
• health insurance
• retirement plan
• education assistance
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED