Customer Technical Services Representative

Silgan Containers • Modesto, CA

1d • $87,500 - $113,700

About The Position

Silgan Containers seeks a Customer Technical Services Representative What We Offer: Salary range is $87,500 - $113,700 per year. Salary is based on your experience, education, skills, and technical abilities. Comprehensive benefits, including medical, dental, vision, prescription coverage, life insurance, and both short- and long-term disability. Add on benefits like pet insurance and access to customized wellness programs, online workouts, and more. 401k plan with a 6 percent employer match. 15 paid vacation days, 10 paid holidays, which you are encouraged to take. Celebrate achievements and build your career through a culture of respect, and advancement. We invest in your success with on-the-job training, scholarships, and tuition reimbursement. Access to a company vehicle for travel to your customers. What You'll Do: Act as a technical liaison between Silgan’s manufacturing teams and our customers by delivering expert advice and technical solutions for packaging. Investigate, address, and resolve customer concerns, to uphold product quality and customer satisfaction. Oversee customer packaging initiatives, deliver technical education, and conduct testing to meet project and quality requirements. Contribute to new product development initiatives, cost-saving strategies, and regulatory compliance. Ensure quality standards by coordinating product evaluations and testing at customer sites. Assess materials and review performance specifications, container applications, and materials substitutions related to customer container use. Who we are: America's largest metal food packaging producer, dedicated to sustainability and innovation. Silgan Containers is rethinking how to make the metal food can through increased recycled content, modern process overhauls, renewable energy procurement, and other innovative practices.

Requirements

• A bachelor’s degree in Food Science, Microbiology, Chemistry, Packaging, Engineering, or a related scientific field.
• Proficiency in MS Office
• Strong project management skills with demonstrated experience managing multiple priorities effectively.
• Strong listening, verbal, and written skills to engage and build customer relationships.
• Willingness to travel domestically up to 25% annually.

Responsibilities

• Act as a technical liaison between Silgan’s manufacturing teams and our customers by delivering expert advice and technical solutions for packaging.
• Investigate, address, and resolve customer concerns, to uphold product quality and customer satisfaction.
• Oversee customer packaging initiatives, deliver technical education, and conduct testing to meet project and quality requirements.
• Contribute to new product development initiatives, cost-saving strategies, and regulatory compliance.
• Ensure quality standards by coordinating product evaluations and testing at customer sites.
• Assess materials and review performance specifications, container applications, and materials substitutions related to customer container use.

Benefits

• Salary range is $87,500 - $113,700 per year.
• Salary is based on your experience, education, skills, and technical abilities.
• Comprehensive benefits, including medical, dental, vision, prescription coverage, life insurance, and both short- and long-term disability.
• Add on benefits like pet insurance and access to customized wellness programs, online workouts, and more.
• 401k plan with a 6 percent employer match.
• 15 paid vacation days, 10 paid holidays, which you are encouraged to take.
• Celebrate achievements and build your career through a culture of respect, and advancement.
• We invest in your success with on-the-job training, scholarships, and tuition reimbursement.
• Access to a company vehicle for travel to your customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level