Sr Manager, Tech Platform Management

McDonald's Corporation•Chicago, IL

10d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThis role belongs to the Global Technology Infrastructure & Operations team (GTIO). Our mission is to provide modern, relevant technology that supports McDonald’s operations. We offer core technology products and services such as Global Networking, Cloud, End User Computing, and IT Service Management. We aim to deliver an engaging, relevant, and straightforward experience for our customers. The Senior Manager, Edge Operations/SRE plays a crucial role within the Edge Operations and SRE group in Global Technology Infrastructure & Operations. This position is accountable for maintaining the reliability, scalability, and operational excellence of the Edge computing platform that underpins McDonald’s worldwide restaurant technology network. You will join forces with Architecture, Platform Engineering, and Security teams to apply observability, automation, and incident response approaches. This work keeps the Edge platform reliable and maintainable. This role offers an outstanding opportunity to influence the operational development of a global platform and foster ongoing improvements in infrastructure and services.

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
10+ years of experience in infrastructure, On-Prem/Public Cloud, or SRE roles, with at least 3 years in a leadership capacity.
Proven experience managing edge platforms, or hybrid cloud environments.
Strong knowledge of Hardware, Kubernetes, CI/CD pipelines, and infrastructure as code (e.g., Terraform, Ansible).
Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, New Relic).
Experience driving and leading automation initiatives to reduce toil and improve efficiency.
Excellent communication, leadership, and cross-functional collaboration skills.
Experience in directing and establishing collaborations with Vendors and Managed Service partners to generate business value.
Established background in directing Operations/SRE teams across a complex multinational environment.
Strong knowledge and experience with GCP and/or AWS cloud infrastructure.

Responsibilities

Lead 24x7x365 operations of edge infrastructure, ensuring high availability, reliability, and efficient performance.
Coordinate and own the delivery of GDC upgrades across the markets.
Lead the operational initiatives including monitoring, alerting, and observability to proactively detect and resolve issues.
Lead initiatives to automate day-to-day operational tasks and reduce toil.
Collaborate with Edge Readiness and Deployment teams and markets during the pilot to guarantee a smooth transition to Operations.
Mentor and manage a team of engineers and operations specialists across multiple geographies.
Drive the adoption of SRE guidelines, including SLIs/SLOs, error budgets, and incident management.
Collaborate with Edge Platform Vendor and Managed Service Partner to guarantee SLAs are fulfilled and consistently improved.
Ensure all edge operations align with security guidelines and meet relevant regulatory and compliance standards.
Collaborate closely with Platform Engineering, Application, Segment, and Market teams to ensure edge operations are aligned with business objectives.
Coordinate with Market Operations and other Global Tech Operations teams to complete changes on the edge platform following global and market-specific change management processes.
Promote an environment of continual progress, knowledge sharing, and operational excellence within the team.