Platform Change Management Manager
About The Position
The Platform Change Management Manager is responsible for overseeing and coordinating changes to VERSANT technology platforms to ensure stability, transparency, and minimal disruption to business operations. This role serves as the central point of governance for change management processes, facilitating cross-functional collaboration and ensuring changes are assessed, approved, scheduled, and communicated effectively. While acting as a trusted partner to both technical and business teams, the Manager, Platform Change Management balances the need for operational stability with the pace of innovation. The position requires strong facilitation skills, sound judgment, and the ability to manage competing priorities while ensuring that all changes are clearly communicated, properly approved, and executed with minimal risk to VERSANT’s platforms and services.
Requirements
- BA degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 3–5 years of experience in IT Change Management, IT Operations, Release Management, or a related technical role.
- Hands-on experience supporting or facilitating Change Advisory Board (CAB) meetings.
- Working knowledge of ITIL change management practices, including change types, risk assessment, and approval workflows.
- Experience using Jira, ServiceNow or a comparable ITSM platform to manage and track change requests.
- Ability to assess technical change documentation, including implementation plans, deployment steps, and rollback procedures.
- Strong communication and coordination skills with the ability to work effectively across engineering, infrastructure, security, and business teams.
Responsibilities
- Prepare for and facilitate the weekly Change Advisory Board (CAB) meetings, including agenda creation, coordination of change reviews, and documentation of decisions and follow-ups.
- Execute and support the IT change management process in alignment with ITIL best practices, applying judgment to identify risk and escalate complex or high-impact changes when appropriate.
- Maintain and publish the platform deployment freeze calendar, ensuring visibility and alignment with business-critical events and operational priorities.
- Identify potential change conflicts, scheduling issues, and risk conditions, and work with stakeholders to resolve them proactively.
- Communicate change schedules, approvals, deferrals, and outcomes clearly to technical teams and business stakeholders.
- Review, assess, and validate change requests in ServiceNow to ensure completeness, accuracy, and proper classification as Standard, Normal, or Emergency changes.
- Conduct risk and impact assessments in collaboration with engineering, infrastructure, security, and operations teams, evaluating system dependencies, deployment complexity, change timing, and rollback strategies.
- Review technical implementation plans, back-out procedures, and post-implementation verification steps to confirm readiness prior to approval or execution.
- Coordinate approved changes with release schedules and CI/CD pipelines, ensuring alignment with deployment timelines across cloud, on-prem, production, and non-production environments.
- Support governance controls that protect system availability, performance, security, and compliance, and help reduce change-related incidents.
- Participate in reviews and retros, analyze change outcomes, and contribute to continuous improvement of change management processes.
Benefits
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
