Sr Manager, Talent Development

National Express•Warrenville, IL

About The Position

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Summit School Services LLC is seeking a Senior Manager of Talent Development to organize, develop, and oversee leader and employee performance across operations and maintenance organizations within the company. This candidate will monitor employee readiness, by job role, for required skills, knowledge, and ability and provide solutions to ensure our workforce is capable of operating at maximum efficiency.

Requirements

Bachelor’s Degree in Business Administration, Human Resources or related field; advanced degree preferred
8 – 10 years’ experience in human resources with a minimum of 5 years’ experience in talent development and performance management
Proven professional experience in all aspects of talent development\: content development and delivery, change management, facilitation, performance improvement, and skills assessment.
Strong experience with administration and configuration of learning management, learning experience, and performance management systems and tools; Cornerstone On Demand preferred.
Proven experience with vendor and supplier management
Proven ability to move between strategy and execution
Strong executive presence and experience influencing senior executives
Excellent written, verbal, and presentation skills with significant experience presenting to audiences of all levels and sizes.

Responsibilities

Work with HR business partners and business leaders to identify and address organizational learning needs.
Develop and implement innovative, creative, high-impact talent management programs that enable organizational, team and employee and business performance.
Develop and ensure delivery of training to support business initiatives such as the implementation of new tools, technologies, and operational or maintenance processes.
Support Driver in Training – Transforming the Ride, a project to implement regional training centers and oversee the Smith Certification process, required by all trainers to delivery Smith Systems defensive driving materials.
Support the ASE program by ensuring maintenance technicians have access to training and testing required for certification.
Support EV (Electric Vehicle) vendor relations towards the development and administration of vehicle maintenance trainings for each EV supplier.
Maximize learning resources to address all operations key priorities, initiatives, campaigns, and strategic objectives.
Contribute to thought leadership on instructional design, knowledge management best practices and use of innovative technologies and approaches.
Leverage and manage external consultants or suppliers to ensure timely delivery of services within budget, and maximum ROI by impact on the end users.
Oversee the administration and maximize the use of the Talogy’s Caliper behavioral assessment tool for use in competency development and selection processes.
Support the design, implementation, and reporting of learning and performance management related tasks using the company’s talent management platform.