Sr Manager, Solution Readiness

McDonald's Corporation•Chicago, IL

60d•$141,955 - $177,444

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThis role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the lead markets (UK, Germany, Canada, Australia and France). You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions. This role is responsible for driving Market 0 and BAU initiatives across the IOM segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI-driven insights to leadership.Accountabilities & ResponsibilitiesAdoption & Change Management

Requirements

Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
Proficient technical leader with hands-on development and deployment experience
Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
Experience collaborating with team members across a complex and global matrix organizational structure
Experience working on projects that span multiple organizations, geographies and business units
Experience in Agile product development and deployment
Deep understanding of restaurant technology in quick service restaurants industry
Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
Experience handling technical priorities and delivering strategic initiatives
Active coach and mentor whose goal is to grow and improve team member

Responsibilities

Own E2E adoption strategy for Market 0 and BAU operations within the IOM segment.
Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
Identify adoption barriers and implement corrective actions.
Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer
Lead HOC preparations for each market, aligning on scope and timelines for releases
Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
Track progress to closure and escalate blockers when necessary
Establish and maintain governance frameworks across adoption, release management, and issue resolution
Ensure compliance with agreed processes and standards during HOC cycles
Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution
Build and maintain strong relationships with market stakeholders and global teams
Handle escalations effectively, ensuring timely resolution and clear communication
Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
Act as the central point of contact to ensure alignment between local market needs and global strategy
Ensure accurate reporting on status and scope requirements internally
Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
Present insights and recommendations to leadership based on KPI and governance metrics