Sr Manager, SMRA Sales

T-Mobile

3d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Sr Manager, Rural Markets at T-Mobile is tasked with profitable share taking in Small Market Rural Areas (SMRA). This multi-unit leader role involves leading and supporting a team of Retail Store Managers to drive customer penetration and market growth at an accelerated pace. The Sr Manager acts as a change agent, collaborating with leaders across multiple channels to increase market share and strengthen the T-Mobile brand presence in rural markets. Key responsibilities include building and maintaining a robust team, conducting market and store visits, and ensuring operational excellence through regular audits. Frequent travel is required to effectively manage and support the widespread rural market territories, embodying a leadership style that inspires and promotes team success.

Requirements

• Bachelor's Degree Degree in business or related study or 4–7 years of equivalent work experience (Preferred)
• 2-4 years Leading and managing multi-unit retail operations, preferably in rural or small market areas (Required)
• 2-4 years Hire, recruit, onboard, train, and drive performance in an environment grounded in trust and mutual respect (Required)
• 2-4 years Collaborating with cross-functional teams to drive business growth and operational excellence (Required)
• 2-4 years Maintains deep knowledge of wireless retail sales and operations (Preferred)
• Leadership Ability to lead and inspire a team of Retail Store Managers, fostering a culture of success and growth in rural markets. (Required)
• Change Management Skilled in implementing and managing change across multiple retail locations, ensuring alignment with organizational goals. (Required)
• Sales Management Expertise in driving sales performance and market penetration in rural territories through strategic planning and team leadership. (Required)
• Strategic Thinking Ability to develop and execute growth strategies that enhance market share and brand presence in rural areas. (Required)
• Business Acumen Strong understanding of market dynamics and the ability to make sound business decisions that drive company objectives. (Required)
• Customer Focus Commitment to understanding and fulfilling the needs of customers in Small Market Rural Areas, enhancing customer satisfaction and loyalty. (Required)
• Team Management Proficiency in managing, developing, and supporting a team spread across various rural locations, ensuring operational excellence. (Required)
• Communication Excellent communication skills to effectively collaborate with other leaders and stakeholders and to lead team meetings and presentations. (Required)
• Problem Solving Ability to quickly identify challenges and develop effective solutions, particularly in managing store operations and team dynamics. (Required)
• Business Travel Willingness and ability to travel frequently to manage and support widespread rural market territories effectively. (Required)
• Building Relationships As a Sr Manager, the ability to build relationships and influence others will be crucial to everyone's success. (Required)

Nice To Haves

• Bachelor's Degree Degree in business or related study or 4–7 years of equivalent work experience (Preferred)
• 2-4 years Maintains deep knowledge of wireless retail sales and operations (Preferred)

Responsibilities

• Sets a strong pace to lead and support a team of Retail Store Managers to increase customer penetration and market growth. Strategic leadership across rural markets will be crucial in driving growth, enhancing profitability, and delivering an exceptional customer experience.
• Prioritizes company-wide goals over individual market results, translating regional performance insights into enterprise-level strategies for scalability and sustained growth.
• Acts like an owner of the business and collaborates cross-functionally with Field Engineering, Marketing, and Finance to evaluate coverage, resource investments, and new opportunities for expansion, aligning across multiple channels to increase market share and strengthen brand presence in rural markets.
• Support the team in their development, training, mentoring, and tactical execution, driving leadership behaviors that will earn a place in our customers’ hearts and support store success.
• Mentors and promotes high-performing Retail Store Managers who stretch thinking, ask bold questions, and deliver elevated performance outcomes while building and maintaining a culture of success and continuous improvement that represents T-Mobile values.
• Market and store visits will be essential to assess operations and implement strategies for improvement.
• Ensure that the retail stores are staffed and trained to the approved levels to meet customer traffic demands, leading to increased conversion rates. This requires skills in recruiting, selection, hiring, training, and working in a leadership and development capacity for the ongoing growth of your market.
• Travel frequently to conduct market surveys and operational audits within supported SMRA stores, simplifying operations by reducing complexity and removing barriers, which allows teams to focus on our customers and revenue-driving outcomes.
• Ensures operational excellence through regular audits and compliance checks.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager