Sr Manager, Sales & Customer Programs

Sanders Industries Holdings • New Britain, CT

4h

About The Position

We are seeking an energetic, forward-thinking Sr. Manager, Inside Sales & Customer Programs to lead our customer-facing functions within a precision eddy-current sensor systems manufacturing environment located in New Britain, CT. This high-visibility role blends Sales leadership, Customer Service oversight, and light Program Management responsibilities in support of commercial products delivered under DoD subcontracts.

Working closely with the General Manager, you will help drive an ambitious growth strategy by shaping a high-performance Sales and Customer Experience organization. You will oversee Inside Sales activities, directly supervise an Inside Sales Associate, coordinate closely with Applications Engineering, and serve as the primary orchestrator of commercial program execution for our aerospace, defense, and space systems customers.

This is an opportunity to join a business with a strong technical legacy and an exciting trajectory—where your leadership will have a direct impact on revenue growth, customer satisfaction, and organizational excellence.

Kaman Measuring delivers advanced non-contact displacement sensing systems that support aerospace, industrial automation, energy, and research applications. Our precision measurement solutions help customers achieve tighter control, higher efficiency, and improved system performance. We value technical expertise, innovation, and a culture focused on accuracy, service, and continuous improvement.

Requirements

• Bachelor’s degree in a technical discipline or business administration; alternatively, 10 years’ experience in technical Sales, Customer Service Management, or Program Management.
• Minimum of 10 years of management experience in Sales, Customer Service, or Program/Project Management within a highly technical electro-mechanical manufacturing environment.
• Demonstrated success influencing cross-functional teams.
• Exceptional written and verbal communication skills.
• Ability to collaborate cross-functionally and drive issues to resolution.
• Ability to travel domestically/internationally (10–15%).
• This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.

Nice To Haves

• Experience in the sensor or test & measurement industry strongly preferred but not required.
• Familiarity with DoD subcontracting environments is beneficial.
• Experience with Epicor SaaS or similar enterprise platforms is a strong plus.

Responsibilities

• Support Sr. Manager of Business Development and Sales & Applications Engineer in the pursuit of strategic programs in the aerospace, defense, space, semiconductor, and energy markets.
• Lead and continuously refine Sales processes—from lead qualification and pipeline management to forecasting and KPI reporting.
• Administer and maintain pricing strategy, including catalog creation, updates, and market competitiveness insights.
• Leverage ERP and our Salesforce-based business management system to streamline workflows to support and enhance forecast capability and opportunity management.
• Supervise, train, and mentor an Inside Sales Associate, ensuring cross-training and adherence to best practices.
• Strengthen the customer experience by coordinating closely with Engineering, Planning, Operations, Finance, and Quality.
• Maintain and publish monthly Sales KPI and performance data.
• Monitor and coordinate commercial product and other deliverables supporting DoD subcontract customers.
• Manage schedules, communication flow, status updates, and basic risk identification.
• Collaborate with leadership and Marketing to execute advertising, trade show schedules, lead-generation activity, and sales collateral development.
• Support website updates, content improvements, and branding enhancements.
• Ensure departmental policies, procedures, and standard work documents remain current.
• Manage domestic commissioned Sales Representative and global Reseller relationships.
• Perform additional duties as required to support strategic goals.

Benefits

• Market-competitive salary with 20% bonus potential
• Growth equity shares tied to Bookings, Revenue and EBITDA performance
• Competitive medical, dental, and vision insurance with a generous company contribution
• Company-paid life insurance at 1.0x annual salary
• Access to employee wellness services
• We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees