Sr. Manager, Returns Facility

Vuori Clothing•San Diego, CA

52d•$115,000 - $140,000

About The Position

We are looking for a Sr. Manager that will oversee the full scope of returns operations at Vuori's Otay Mesa facility. This individual will play a critical leadership role in developing the team, systems, and processes that ensure a seamless and brand-right experience for our customers. This role combines strategic vision with operational execution. The successful candidate will lead a growing team, implement scalable workflows, and drive continuous improvement across all aspects of reverse logistics - from receipt and inspection to restock, refurbishment, and sustainability. This is an exciting opportunity to help build a foundational piece of Vuori's operations network and shape the future of our post-purchase experience.

Requirements

8+ years of progressive experience in warehouse, distribution, or reverse logistics operations (apparel or consumer goods strongly preferred).
3+ years of leadership experience managing teams in a fulfillment or warehouse environment.
Deep understanding of WMS, ERP, and returns management systems.
Demonstrated success leading teams, developing talent, and implementing operational best practices.
Strong analytical and problem-solving skills with a focus on process improvement.
Excellent communication, collaboration, and organizational abilities.

Nice To Haves

Bachelor's degree in Supply Chain, Business, or related field or equivalent years of experience preferred.
Passion for sustainability, innovation, and delivering best-in-class customer experiences.

Responsibilities

Build, lead, and inspire a high-performing team of leads and associates within the Otay Mesa Returns Facility.
Create an environment rooted in trust, teamwork, and accountability, consistent with Vuori's core values.
Drive engagement and development through coaching, performance management, and mentorship.
Champion a culture of safety, inclusivity, and continuous improvement.
Oversee all aspects of the returns process including receiving, inspection, quality control, disposition, and restocking.
Manage daily operations to achieve efficiency, accuracy, and service-level goals.
Partner with Distribution, Customer Experience, Inventory Control, and eCommerce teams to ensure smooth communication and visibility across the business.
Develop and monitor KPIs around processing time, quality, cost per unit, and labor efficiency.
Lead process optimization efforts through data analysis, layout design, and automation initiatives.
Ensure compliance with Vuori's brand standards and product quality expectations in all returns handling.
Collaborate with senior leadership to define the strategic direction of Vuori's reverse logistics function.
Drive long-term planning for capacity, labor, and systems integration to support future growth.
Identify opportunities to enhance productivity, reduce waste, and improve cycle time.
Lead cross-functional initiatives to optimize WMS/ERP utilization and improve data accuracy.
Uphold Vuori's commitment to sustainability by minimizing waste and promoting product circularity.
Partner with internal and external stakeholders to implement recycling, donation, or resale programs for returned products.
Ensure responsible handling and environmentally sound disposition of non-restockable items.